CoSupport AI and Helpkit are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI's pricing is provided on a request basis (POA), and specific details about its features such as human handover, analytics/insights, AI email assistant, and email lead capture are not disclosed. This lack of detailed information makes it challenging to compare its capabilities directly with other tools.
Helpkit, on the other hand, offers a more transparent pricing structure, charging $49 per 1,000 tickets/chats. It includes analytics/insights and email lead capture, but it does not support human handover or an AI email assistant. Helpkit's pricing plans are tiered, with a Starter plan at $19 per month, Business at $39 per month, Professional at $79 per month, and a dedicated HelpKit AI Chatbot plan at $49 per month. This clear pricing and feature set can help potential users quickly assess its suitability for their needs.
| Feature | CoSupport AI | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $49 | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | No | Yes |
CoSupport AI, Helpkit, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, CoSupport AI, Helpkit, and My AskAI, offer AI customer support features aimed at automating responses and improving customer interaction. However, only CoSupport AI and My AskAI extend their AI functionalities to support agents, providing tools that assist agents in resolving complex queries.
Helpkit's pricing is tiered with four distinct plans: Starter at $19/mo, Business at $39/mo, Professional at $79/mo, and a separate HelpKit AI Chatbot plan at $49/mo. My AskAI, on the other hand, offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also provides a 30-day free trial on all plans without requiring a credit card, which is not specified for CoSupport AI.
For AI pricing per 1,000 tickets or chats, Helpkit charges $49, while My AskAI charges $99. CoSupport AI does not provide this information publicly.
My AskAI offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are charged at $0.10 each. Helpkit and CoSupport AI have not specified their usage tiers.
Human handover is a feature where a conversation can be transferred from the AI to a human agent. My AskAI supports this feature, whereas Helpkit does not. CoSupport AI has not provided information on this feature.
Both Helpkit and My AskAI offer conversation analytics and insights, enabling businesses to track and optimize their customer interactions. CoSupport AI has not disclosed whether they provide this feature.
My AskAI offers an AI email assistant and email lead capture capabilities, enhancing its functionality in managing customer interactions via email. Helpkit only offers email lead capture, and CoSupport AI has not provided information on these features.
My AskAI stands out by offering unlimited webpages and documents across all its plans, with automatic updates. Helpkit and CoSupport AI have not specified any content limits.
My AskAI provides one chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. This information is not provided by Helpkit and CoSupport AI.
Helpkit offers a hosted help center, whereas My AskAI does not. None of the platforms provide a chatbot flow builder.
My AskAI supports a wide range of integrations, including content/knowledge bases like websites, Google Drive, and Notion, as well as end-user platforms such as Zendesk, Intercom, Slack, and many more. Helpkit primarily integrates with Notion for content and websites for end-users. CoSupport AI has not provided details on integrations.
Both Helpkit and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant. My AskAI offers varying levels of support depending on the plan, ranging from web and email support in the Essentials plan to a dedicated success manager in the Enterprise plan. Support details for CoSupport AI and Helpkit are not provided.
CoSupport AI uses its proprietary AI model, while Helpkit utilizes GPT-4. My AskAI offers GPT-4 across all plans, with additional options for Claude and Gemini in the Enterprise plan. My AskAI also provides API access, a feature not available with Helpkit.
In summary, My AskAI offers a comprehensive suite of features with clear pricing and usage tiers, extensive integrations, and advanced AI capabilities, making it a robust option for businesses seeking to enhance their customer support operations. CoSupport AI and Helpkit also provide valuable AI customer support tools, but they lack some of the detailed offerings and transparency that My AskAI provides.
