CoSupport AI and HappyChat AI are both AI customer support tools designed to deflect support tickets, thereby enhancing customer service efficiency. CoSupport AI does not provide specific information on its pricing, usage tiers, human handover capabilities, analytics/insights, AI email assistant, or email lead capture features. This lack of detailed information makes it challenging to compare directly with other tools in terms of cost and functionality.
In contrast, HappyChat AI offers a clear pricing structure with a cost of $24 per 1,000 tickets/chats and a range of usage tiers from a free plan with 50 messages per month to an enterprise plan accommodating 50,000 messages per month. HappyChat AI includes analytics/insights and email lead capture but does not support human handover or provide an AI email assistant. Its price plans are transparent, starting from free for the basic tier up to $399 per month for the enterprise plan, making it easier for potential users to assess its cost-effectiveness and scalability.
| Feature | CoSupport AI | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Not provided | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Not provided | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | Yes | No |
| Support | Not provided | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, HappyChat AI, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features tailored to meet different business needs.
All three platforms provide AI customer support features, but CoSupport AI and My AskAI also offer AI features specifically for support agents, which can enhance the overall efficiency of customer service teams. HappyChat AI's offering in this regard is yet to be confirmed.
Pricing structures vary significantly across the three platforms. HappyChat AI offers a tiered pricing model starting from a free plan and going up to $399 per month for the Enterprise Plan. My AskAI's pricing starts at $60 for the Essentials plan, with the Pro plan at $99 and an Enterprise plan available upon request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card. CoSupport AI's pricing details are not provided.
HappyChat AI charges $24 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not available.
HappyChat AI offers usage tiers ranging from 50 messages per month on the free plan to 50,000 messages per month on the Enterprise plan. My AskAI's tiers start at 200 conversations per month for the Essentials plan and go up to unlimited conversations for the Enterprise plan, with a cost of $0.10 per conversation beyond the set limits.
My AskAI supports human handover, allowing a seamless transition from AI to human agents when needed. This feature is not available in HappyChat AI, and details are not provided for CoSupport AI.
Both HappyChat AI and My AskAI provide conversation analytics and insights, which can help businesses understand customer interactions better and improve service quality. Information on this feature for CoSupport AI is not available.
My AskAI includes an AI email assistant, a feature not available in HappyChat AI. This capability can streamline email responses and enhance productivity.
Both HappyChat AI and My AskAI offer email lead capture, enabling businesses to collect and manage leads efficiently. Information on this feature for CoSupport AI is not provided.
HappyChat AI has content limits based on the plan, ranging from 20 source pages on the free plan to 10,000 source pages on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. CoSupport AI's content limits are not specified.
HappyChat AI provides varying numbers of chatbots based on the plan, from 1 chatbot on the free plan to 50 chatbots on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. CoSupport AI's details are not provided.
Neither HappyChat AI nor My AskAI offers a hosted help centre or a chatbot flow builder. Information on these features for CoSupport AI is not available.
HappyChat AI supports integrations with websites, files, and various CMS platforms. My AskAI offers more extensive integrations, including websites, multiple file types, cloud storage services, and numerous CRM and communication platforms. CoSupport AI's integration capabilities are not detailed.
Both HappyChat AI and My AskAI are GDPR compliant. HappyChat AI is also SOC-2 compliant, a certification that My AskAI does not hold. Support options for HappyChat AI range from chat support on the free plan to comprehensive support including an account manager on the Enterprise plan. My AskAI offers web and email support on the Essentials plan, with priority and video support on the Pro plan, and Slack and a success manager on the Enterprise plan.
HappyChat AI primarily uses GPT-3 and GPT-4 models depending on the plan, while My AskAI utilizes GPT-4o and offers options for Claude and Gemini on the Enterprise plan. Both platforms provide API access. CoSupport AI uses its own AI models, but further details are not provided.
In summary, My AskAI offers a robust set of features with competitive pricing and extensive integrations, making it a strong contender in the AI customer support market. HappyChat AI provides a more cost-effective tiered pricing model with a variety of features, while CoSupport AI's o
