AI customer support features comparison:CoSupport AIvs CustomGPT

Introduction

CoSupport AI,CustomGPT, andMy AskAIare AI-driven customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing, and capabilities aimed at enhancing customer service efficiency.

AI Customer Support Features

All three platforms—CoSupport AI, CustomGPT, and My AskAI—offer comprehensive AI customer support features. However, My AskAI and CoSupport AI also extend their AI capabilities to support agents, unlike CustomGPT.

Pricing Plans

My AskAI provides a more transparent and flexible pricing structure compared to its competitors. It offers three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), all with a 30-day free trial and no card required. CustomGPT's pricing includes Standard at $99/month, Premium at $499/month, and Enterprise options. CoSupport AI does not publicly disclose its pricing.

Cost Efficiency

For AI processing per 1,000 tickets/chats, My AskAI is the most cost-effective at $99, while CustomGPT charges $250. CoSupport AI's pricing is not available.

Usage Tiers

My AskAI's Essentials plan supports 200 conversations per month, Pro supports 1,000, and Enterprise offers unlimited conversations, with an additional $0.10 per conversation beyond limits. CustomGPT's tiers are based on GPT-4 queries, with Standard allowing 1,000 queries and Premium allowing 5,000 queries per month.

Human Handover

My AskAI includes a human handover feature, facilitating seamless transitions between AI and human agents. CustomGPT does not offer this capability, and CoSupport AI's features are not specified.

Conversation Analytics and Insights

Both CustomGPT and My AskAI provide conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. CoSupport AI's capabilities in this area are not detailed.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in CustomGPT or specified for CoSupport AI.

Email Lead Capture

Both My AskAI and CustomGPT support email lead capture, aiding businesses in generating leads from customer interactions. CoSupport AI's features in this regard are not mentioned.

Content Limits

My AskAI offers unlimited content storage across all plans, automatically updated. CustomGPT's content limits are tiered, with the Standard plan allowing 60 million words and the Premium plan 300 million words.

Number of Chatbots/Agents

My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. CustomGPT's Standard plan includes 10 custom chatbots, and the Premium plan includes 100. CoSupport AI's offerings are not specified.

Integrations

My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, and various CRM and communication tools like Zendesk, Intercom, Slack, and Teams. CustomGPT also supports extensive integrations but focuses more on document formats and metadata configuration. CoSupport AI's integration capabilities are not detailed.

Compliance and Support

Both My AskAI and CustomGPT are GDPR compliant. Support options vary, with My AskAI offering web, email, and priority support based on the plan, including a success manager for Enterprise users. CustomGPT provides tailored onboarding and dedicated support for Enterprise users. CoSupport AI's compliance and support details are not provided.

AI Models and API Access

My AskAI uses GPT-4o for Essentials and Pro plans, with Enterprise users having access to GPT-4o, Claude, and Gemini models. CustomGPT relies on GPT-4 across all plans. Both platforms offer API access, while CoSupport AI's AI models and API access are not specified.

Conclusion

In summary, My AskAI offers a competitive edge with its transparent pricing, cost-effective AI processing, robust human handover capabilities, AI email assistant, and extensive integrations. CustomGPT provides strong content limits and integration options but lacks some of the advanced features offered by My AskAI. CoSupport AI's position in the market remains unclear due to the lack of detailed information on its features and pricing.