CoSupport AI and Customerly are both AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI's pricing and feature details are not explicitly provided, making it challenging to compare directly with Customerly. Key aspects such as human handover, analytics/insights, AI email assistant, and email lead capture are also unspecified for CoSupport AI, leaving a gap in understanding its full capabilities and value proposition.
On the other hand, Customerly offers a transparent pricing structure, charging $300 per 1,000 tickets or chats, with various usage-based billing tiers including Startup, Pro, and Enterprise plans. Additionally, Customerly provides essential features such as human handover, analytics/insights, an AI email assistant, and email lead capture, with monthly plans starting from $9 for the Essential plan up to $299 for the Enterprise plan. This detailed pricing and feature information positions Customerly as a more clearly defined option in the market, potentially aiding businesses in making informed decisions based on their specific needs and budget.
| Feature | CoSupport AI | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $300 | $99 |
| Usage Tiers | Not provided | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Customerly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Customerly, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms offer different features, pricing plans, and capabilities, catering to various business needs.
All three platforms, CoSupport AI, Customerly, and My AskAI, offer AI customer support features. This commonality ensures that each tool can handle customer inquiries through automated responses, reducing the workload on human agents.
CoSupport AI and My AskAI both provide AI features specifically designed for support agents, enhancing their ability to manage and resolve customer issues. Customerly, however, does not offer such features, focusing solely on direct customer interactions.
Customerly's pricing plans range from $9 to $299 per month, with tiers based on the level of service and usage. My AskAI offers plans starting at $60 up to custom pricing for enterprise solutions, with a 30-day free trial available for all plans. CoSupport AI's pricing details are not provided, making it difficult to compare directly.
My AskAI charges $99 per 1,000 tickets/chats, which is significantly lower than Customerly's $300 for the same volume. CoSupport AI's pricing is not disclosed, adding an element of uncertainty for potential users.
My AskAI offers clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). Customerly uses a usage-based billing system for its higher-tier plans, while CoSupport AI does not provide specific information on usage tiers.
Both Customerly and My AskAI support human handover, ensuring seamless transitions from AI to human agents when necessary. Information on CoSupport AI's human handover capability is not available.
Customerly and My AskAI both provide conversation analytics and insights, helping businesses understand customer interactions better. CoSupport AI does not provide details on this feature.
Customerly and My AskAI offer AI email assistants and email lead capture functionalities, enhancing their capabilities in managing customer communications and generating leads. CoSupport AI does not specify if these features are available.
My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Customerly sets interaction limits based on the plan, ranging from 1,000 to 50,000 interactions. CoSupport AI's content limits are not disclosed.
My AskAI allows for one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots for Enterprise plans. Customerly and CoSupport AI do not provide specific information on the number of chatbots/agents.
Customerly includes a hosted help centre and a chatbot flow builder, enhancing its support capabilities. My AskAI does not offer these features, and CoSupport AI does not provide information on them.
My AskAI supports a wide range of content/knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, and more. Customerly integrates with its own Help Center. CoSupport AI's integration capabilities are not specified.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and various social media channels. Customerly supports integrations with Wordpress, Zapier, Google Ads, and more. CoSupport AI's end-user integrations are not detailed.
Both Customerly and My AskAI are GDPR compliant, ensuring data protection and privacy. Neither platform is SOC-2 compliant. CoSupport AI's compliance details are not provided.
My AskAI provides tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Customerly and CoSupport AI do not specify their support offerings.
My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise plans. Customerly also uses GPT-4o. CoSupport AI employs its own AI models.
Both Customerly and My AskAI offer API access, allowing for custom integrations and extended functionalities. CoSupport AI's API access information is not provided.
My AskAI stands out with its competitive pricing, extensive integrations, unlimited content limits, and comprehensive support options. Customerly offers robust features but at a higher cost per interaction. CoSupport AI's lack of detailed information makes it challenging to assess its full capabilities and value in comparison.
