CoSupport AI and Cody AI are AI customer support tools designed to deflect support tickets, thereby enhancing customer service efficiency. CoSupport AI does not provide specific information on pricing, usage tiers, human handover capabilities, analytics/insights, AI email assistance, or email lead capture. This lack of detailed information makes it challenging to assess its full capabilities and cost structure.
In contrast, Cody AI offers transparent pricing at $29 per 1,000 tickets/chats, with three distinct usage tiers: Basic, Premium, and Advanced, priced at $29, $99, and $249 per month respectively. Cody AI does not include features such as human handover, analytics/insights, AI email assistance, or email lead capture. This clear pricing structure and tiered usage plans make Cody AI's offerings more straightforward to evaluate for potential users.
| Feature | CoSupport AI | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Not provided | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | No | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | No | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | No | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service. Each has its unique features, pricing models, and capabilities, offering various levels of support to businesses.
All three platforms, CoSupport AI, Cody AI, and My AskAI, offer AI customer support features. This core functionality allows businesses to automate responses to common customer inquiries, reducing the workload on human support agents.
CoSupport AI and My AskAI both provide AI features specifically designed for support agents. This includes tools to assist agents in handling complex queries and improving response times. Cody AI, however, does not offer AI features tailored for support agents.
Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. My AskAI also has three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card. CoSupport AI's pricing details are not provided.
For AI pricing per 1,000 tickets or chats, Cody AI charges $29, while My AskAI charges $99. CoSupport AI's pricing for this metric is not available.
Cody AI's usage tiers are defined by credits, with Basic offering 2,500 credits, Premium 10,000 credits, and Advanced 25,000 credits. My AskAI's tiers are based on conversation limits, with Essentials allowing 200 conversations per month, Pro 1,000 conversations per month, and Enterprise offering unlimited conversations. Additional conversations are priced at $0.10 each. CoSupport AI does not provide details on usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. CoSupport AI does not provide this information, and Cody AI does not offer this feature.
My AskAI provides conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. This feature is not available with Cody AI, and CoSupport AI does not provide information on this aspect.
My AskAI includes an AI email assistant to help manage and respond to customer emails efficiently. Cody AI does not offer this feature, and CoSupport AI does not provide information on it.
My AskAI also offers email lead capture capabilities, allowing businesses to gather and manage leads through email interactions. Cody AI does not provide this feature, and CoSupport AI does not have information on it.
My AskAI offers unlimited content limits for webpages and documents across all its plans, which are updated automatically. Cody AI's content limits vary by plan: Basic allows 1,000 documents, Premium 10,000 documents and website pages, and Advanced 25,000 documents and website pages. CoSupport AI does not provide information on content limits.
My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. Cody AI's Basic plan includes three bots, Premium 15 bots, and Advanced 50 bots. CoSupport AI does not provide information on the number of chatbots or agents.
None of the three platforms offer a hosted help center or a chatbot flow builder.
My AskAI supports a wide range of integrations for content and knowledge, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Cody AI integrates with files (pdf, docx, ppts, txt) and websites. CoSupport AI does not provide information on content integrations.
My AskAI offers extensive integrations for end-users, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Cody AI integrates with Slack, Discord, and Zapier. CoSupport AI does not provide information on end-user integrations.
My AskAI is GDPR compliant, ensuring data protection and privacy standards are met. Cody AI is not GDPR compliant, and CoSupport AI does not provide information on compliance. None of the platforms are SOC-2 compliant.
My AskAI offers different levels of support based on the plan: Essentials includes web and email support, Pro adds priority web, email, and video support, and Enterprise includes support via Slack and a success manager. Cody AI provides the same level of support across all plans. CoSupport AI does not provide information on support.
My AskAI uses GPT-4o for Essentials and Pro plans, with the Enterprise plan offering GPT-4o, Claude, or Gemini. Cody AI uses GPT-4o and Claude 3.5 Sonnet. CoSupport AI uses its own AI models.
Both Cody AI and My AskAI offer API access, allowing businesses to integrate their AI customer support functionalities into other
