AI customer support features comparison:CoSupport AIvs Chatwith

Overview of AI Customer Support Tools

CoSupport AI, Chatwith, and My AskAI are all AI customer support tools designed to deflect support tickets by automating responses and providing assistance to users. Each platform offers a unique set of features, pricing plans, and capabilities aimed at enhancing customer support experiences.

AI Customer Support Features

All three platforms—CoSupport AI, Chatwith, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability that Chatwith lacks.

Pricing Plans and AI Cost

Chatwith offers a tiered pricing structure with plans ranging from free to $59 per month, while My AskAI's plans start at $60 for the Essentials package, going up to $99 for the Pro package and a POA (Price on Application) for the Enterprise plan. My AskAI includes a 30-day free trial on all plans without requiring a credit card. The AI price per 1,000 tickets/chats is $24 for Chatwith and $99 for My AskAI, though CoSupport AI does not provide this information.

Usage Tiers

Chatwith's usage tiers range from 50 messages per month in the free plan to 3,000 messages per month in the Business plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional $0.10 per conversation beyond the limits. CoSupport AI does not specify its usage tiers.

Human Handover and Analytics

My AskAI includes a human handover feature, which is not available in Chatwith. Both My AskAI and Chatwith provide conversation analytics and insights, while CoSupport AI does not specify these features.

Additional AI Features

My AskAI offers an AI email assistant, a feature not available in Chatwith. Both My AskAI and Chatwith support email lead capture, whereas CoSupport AI does not provide details on these features.

Content Limits and Chatbots

Chatwith imposes specific content limits depending on the plan, with up to 10 million characters for the Standard and Business plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. In terms of chatbots, My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Chatwith offers up to two chatbots in its Business plan.

Integrations

Chatwith supports a variety of content/knowledge integrations, including websites, files, and YouTube. My AskAI offers more extensive integrations, including Google Drive, Notion, Confluence, and many more. For end-user integrations, My AskAI supports a wide range of platforms such as Zendesk, Intercom, Slack, and WhatsApp, whereas Chatwith integrates with services like Shopify, WooCommerce, and Telegram.

Compliance and Support

Both Chatwith and My AskAI are GDPR compliant, but neither is SOC-2 compliant. In terms of support, My AskAI offers more comprehensive options, including priority web, email, and video support for Pro users, and dedicated Success Manager support for Enterprise users. Chatwith provides community and email support with varying response times based on the plan.

AI Models and API Access

Chatwith uses GPT-3.5 Turbo and GPT-4 models for its Standard and Business plans, respectively. My AskAI utilizes GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise users. Both platforms provide API access, but CoSupport AI does not specify its AI models or API access.

Conclusion

In summary, My AskAI provides a more comprehensive and flexible set of features compared to Chatwith and CoSupport AI. With extensive integrations, human handover capabilities, and robust support options, My AskAI positions itself as a versatile and scalable solution for AI customer support.