AI customer support features comparison:CoSupport AIvs Chatling

Introduction to AI Customer Support Tools

AI customer support tools are designed to deflect support tickets and streamline customer service operations. CoSupport AI, Chatling, and My AskAI are three notable players in this space. This summary provides an objective comparison of their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—CoSupport AI, Chatling, and My AskAI—offer AI customer support features. These tools help in automating responses to common customer queries, thereby reducing the workload on human agents.

AI Features for Support Agents

Both CoSupport AI and My AskAI provide AI features specifically designed to assist support agents. Chatling, however, does not offer this functionality, which may limit its effectiveness in enhancing agent productivity.

Pricing Plans

Chatling offers a tiered pricing model with plans ranging from free to $99 per month. My AskAI also provides tiered pricing, starting at $60 for the Essentials plan and going up to custom pricing for the Enterprise plan. CoSupport AI's pricing details are not publicly available.

AI Price Per 1,000 Tickets/Chats

Chatling charges $16 per 1,000 tickets/chats, while My AskAI has a higher rate of $99 per 1,000 conversations. CoSupport AI does not disclose this information publicly.

Usage Tiers

Chatling's free plan allows for 100 chats per month, scaling up to 20,000 chats per month in the Ultimate plan. My AskAI offers 200 conversations per month in the Essentials plan, with the Enterprise plan providing unlimited conversations. CoSupport AI's usage tiers are not specified.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents. Chatling does not offer this feature, and CoSupport AI's capabilities in this area are not disclosed.

Conversation Analytics/Insights

Both Chatling and My AskAI offer conversation analytics and insights, providing valuable data to optimize customer interactions. CoSupport AI's offerings in this regard are not specified.

AI Email Assistant

My AskAI includes an AI email assistant feature, which is absent in Chatling. CoSupport AI does not provide information on this capability.

Email Lead Capture

Both Chatling and My AskAI offer email lead capture functionalities, aiding in lead generation and follow-up. CoSupport AI's features in this area are not disclosed.

Content Limits

Chatling imposes character limits based on the plan, ranging from 500,000 to 65,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, providing more flexibility. CoSupport AI does not specify content limits.

Number of Chatbots/Agents

Chatling allows for multiple chatbots, with the number increasing with higher-tier plans. My AskAI offers one chatbot with two modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI does not provide details on this feature.

Hosted Help Centre

Neither Chatling nor My AskAI provide a hosted help center. CoSupport AI's offerings in this regard are not specified.

Chatbot Flow Builder

Chatling includes a chatbot flow builder, enabling users to design conversation flows. My AskAI does not offer this feature. CoSupport AI's capabilities in this area are not disclosed.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, and various file types. My AskAI supports a broader range of integrations, including Google Drive, Notion, Confluence, and more. CoSupport AI's integration capabilities are not specified.

Integrations (End Users)

Chatling integrates with popular platforms like Shopify and WordPress. My AskAI offers extensive integrations with platforms like Zendesk, Intercom, Slack, and more. CoSupport AI does not provide details on end-user integrations.

Compliance

My AskAI is GDPR compliant, while Chatling is not. Neither platform is SOC-2 compliant, and CoSupport AI's compliance status is not disclosed.

Support

Chatling offers 24/7 email support across all plans. My AskAI provides varying levels of support, including priority support and dedicated success managers for Enterprise clients. CoSupport AI's support options are not specified.

AI Models Available

Chatling offers a variety of AI models, including GPT-3.5 Turbo and GPT-4 Turbo. My AskAI primarily uses GPT-4o, with additional models available in the Enterprise plan. CoSupport AI uses its proprietary AI model.

API Access

Both Chatling and My AskAI offer API access, enabling custom integrations and advanced functionalities. CoSupport AI's API access details are not provided.

Conclusion

In summary, My AskAI offers a comprehensive set of features, particularly excelling in integrations, compliance, and support options. Chatling provides a more cost-effective solution with a free tier and various AI models. CoSupport AI remains less transparent regarding its features and pricing, making direct comparisons challenging.