AI customer support features comparison:CoSupport AIvs Chatbase

Introduction

CoSupport AI, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers a suite of features aimed at improving both customer and agent experiences through automation and AI capabilities. This summary provides a comparative analysis of these tools, focusing on key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—CoSupport AI, Chatbase, and My AskAI—offer AI customer support features that help in deflecting support tickets. These features are designed to streamline customer interactions and provide quick, automated responses to common queries.

AI Features for Support Agents

Similarly, each platform offers AI features specifically for support agents. These tools assist agents in managing and resolving customer issues more efficiently by providing relevant information and suggested responses.

Pricing Plans

CoSupport AI does not provide explicit pricing details. Chatbase offers a range of plans from a free tier to an Unlimited plan costing $399 per month. Additional features such as extra message credits and custom domains are available at extra costs. My AskAI offers three main plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chatbase charges $25 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not provided.

Usage Tiers

Chatbase offers varying usage tiers, starting from 20 messages per month in the free plan to 40,000 messages per month in the Unlimited plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan offers 1,000 conversations per month, and the Enterprise plan provides unlimited conversations. Additional conversations are billed at $0.10 each.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Chatbase does not offer this feature, and CoSupport AI's capabilities in this regard are not specified.

Conversation Analytics/Insights

Both Chatbase and My AskAI provide conversation analytics and insights, enabling businesses to analyze customer interactions and improve service quality. CoSupport AI's offerings in this area are not detailed.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Chatbase. CoSupport AI does not provide information on this feature.

Email Lead Capture

Email lead capture is supported by both Chatbase and My AskAI, helping businesses gather and manage potential customer leads through automated interactions.

Content Limits

Chatbase imposes content limits based on the plan, ranging from 400,000 characters per chatbot in the free tier to 11,000,000 characters in higher tiers. My AskAI offers unlimited content for webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatbase allows a varying number of chatbots based on the plan, from one chatbot in the free tier to ten in the Unlimited plan. My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.

Hosted Help Centre and Chatbot Flow Builder

Neither Chatbase nor My AskAI provides a hosted help center or chatbot flow builder. CoSupport AI's offerings in these areas are not specified.

Integrations (Content/Knowledge)

Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. My AskAI offers broader integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatbase supports integrations with WhatsApp, Slack, Wordpress, and Zapier. My AskAI offers a more extensive list, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and WhatsApp, among others.

Compliance and Support

Both Chatbase and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant. Support varies by plan, with Chatbase offering email and account manager support at higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise customers.

AI Models and API Access

Chatbase uses GPT-4o, while My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini for Enterprise. Both platforms provide API access, facilitating custom integrations and advanced functionalities.

Conclusion

CoSupport AI, Chatbase, and My AskAI each offer robust AI customer support solutions. While CoSupport AI lacks detailed public information, Chatbase and My AskAI present clear pricing and feature sets. My AskAI stands out with its comprehensive integrations, AI email assistant, human handover capability, and unlimited content limits, making it a strong contender in the market.