CoSupport AI and Chat Thing are both AI customer support tools designed to deflect support tickets and streamline customer interactions. CoSupport AI does not provide detailed information on its pricing, usage tiers, or specific features such as human handover, analytics, AI email assistant, and email lead capture. The pricing for CoSupport AI is determined on a per-request basis (POA), and no specific price plans are disclosed.
In contrast, Chat Thing offers a transparent pricing structure, charging $13 per 1,000 tickets/chats with various usage tiers ranging from a free plan to an enterprise plan costing $299 per month. Chat Thing includes features such as analytics and email lead capture, but it does not support human handover or an AI email assistant. The detailed price plans and usage tiers provide flexibility for different business needs, from small operations to large enterprises.
| Feature | CoSupport AI | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Not provided | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI,Chat Thing, andMy AskAIare AI-driven customer support tools designed to help businesses manage and deflect support tickets efficiently.
All three platforms offer AI customer support features, but CoSupport AI and My AskAI also provide AI functionalities specifically for support agents, enhancing their ability to manage customer interactions more effectively.
CoSupport AI does not provide clear pricing information. Chat Thing offers a range of pricing plans from a free tier to an enterprise level, with prices ranging from $0 to $299 per month. My AskAI has three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When evaluating the AI price per 1,000 tickets/chats, Chat Thing is the most economical at $13, compared to My AskAI's $99. CoSupport AI’s pricing for this metric is not available.
Chat Thing provides extensive usage tiers based on message tokens, with the highest tier offering up to 120,000,000 tokens per month. My AskAI’s usage tiers are based on the number of conversations, ranging from 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the set limits.
My AskAI supports human handover, a feature not available in Chat Thing. Both Chat Thing and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support strategies.
My AskAI stands out with its AI email assistant, a feature not found in Chat Thing. Both platforms, however, support email lead capture.
Chat Thing imposes storage token limits based on the pricing tier, whereas My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chat Thing’s number of chatbots scales with the pricing tier, from one chatbot in the free plan to unlimited chatbots in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
My AskAI provides a broader range of integrations for both content/knowledge and end-user platforms compared to Chat Thing. This includes integrations with major platforms like Google Drive, Notion, Confluence, SharePoint, Zendesk, Intercom, and more.
Both Chat Thing and My AskAI are GDPR compliant, but neither are SOC-2 compliant. Support options vary, with My AskAI offering more personalized support at higher tiers, including a dedicated success manager for Enterprise clients.
My AskAI uses advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan, while Chat Thing utilizes GPT-4 and GPT-4o. Both platforms offer API access for custom integrations.
In summary, while all three platforms provide robust AI customer support solutions, My AskAI distinguishes itself with broader integration capabilities, additional AI features like the email assistant, and a more flexible support structure.
