CoSupport AI and Chaindesk are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI does not provide specific details regarding its pricing, usage tiers, human handover, analytics, AI email assistant, or email lead capture capabilities. The pricing per 1,000 tickets or chats is listed as "Price on Application" (POA), indicating that potential customers need to contact the company for a tailored quote. Other key features and pricing details are also not disclosed, making it challenging to assess its full range of capabilities and cost structure.
In contrast, Chaindesk offers a clear and structured pricing model, charging $13 per 1,000 tickets or chats. It provides multiple usage tiers, including a free plan with 100 message credits per month, and paid plans ranging from $25 to $499 per month, which scale up to 100,000 message credits. Chaindesk includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture, offering a comprehensive suite of tools for customer support. The transparent pricing and detailed feature set position Chaindesk as a potentially more accessible and clearly defined option for businesses looking to implement AI-driven customer support solutions.
| Feature | CoSupport AI | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Not provided | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI,Chaindesk, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms—CoSupport AI, Chaindesk, and My AskAI—provide AI customer support features. However, CoSupport AI and My AskAI also offer AI features specifically for support agents, which Chaindesk does not.
Chaindesk offers a tiered pricing structure with a free plan and paid plans ranging from $25 to $499 per month. My AskAI, on the other hand, provides plans starting at $60 per month for the Essentials plan, $99 for the Pro plan, and a custom price for the Enterprise plan. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card. CoSupport AI's pricing details are not provided.
Chaindesk charges $13 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same. CoSupport AI's pricing for this metric is not available.
Chaindesk offers various usage tiers, starting with 100 message credits per month for the free plan and up to 100,000 message credits for the Enterprise plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Both platforms charge extra for usage beyond these limits, with My AskAI charging $0.10 per conversation.
Both Chaindesk and My AskAI support human handover capabilities, allowing seamless transition from AI to human agents. CoSupport AI does not provide information on this feature.
Chaindesk and My AskAI both offer conversation analytics and insights, aiding businesses in understanding and improving their customer interactions. CoSupport AI does not provide information on this feature.
Both Chaindesk and My AskAI include AI email assistants and email lead capture features. CoSupport AI does not provide information on these features.
Chaindesk's content storage limits vary by plan, from 20,000 words in the free plan to 300 million words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Chaindesk's free plan allows one agent, scaling up to 100 agents in the Enterprise plan. My AskAI's Essentials and Pro plans support one agent (with public and private modes), while the Enterprise plan offers unlimited agents. CoSupport AI does not provide information on the number of chatbots/agents.
Chaindesk integrates with various content and knowledge platforms, including websites, Notion, YouTube, and Google Drive. My AskAI offers a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations, Chaindesk supports platforms like WordPress, Slack, and WhatsApp. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many more, including social media platforms via Intercom/Zendesk.
Both Chaindesk and My AskAI are GDPR compliant, but neither is SOC-2 compliant. In terms of support, Chaindesk provides varying levels of support depending on the plan, from community and email support to premium, dedicated support. My AskAI offers web and email support for Essentials users, priority support for Pro users, and comprehensive support including Slack and a success manager for Enterprise users.
Chaindesk uses GPT-4o mini and GPT-4 models. My AskAI employs GPT-4o for Essentials and Pro plans, and offers GPT-4o/Claude/Gemini for the Enterprise plan. Both platforms provide API access, whereas CoSupport AI's details on AI models and API access are not provided.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with its comprehensive integrations, unlimited content limits, and extensive support options. Chaindesk provides a more tiered approach to pricing and usage, while CoSupport AI's detailed features and pricing remain unspecified.
