AI customer support features comparison: CoSupport AI vs Botsonic
CoSupport AI and Botsonic are AI customer support tools designed to deflect support tickets and streamline customer service operations. CoSupport AI's pricing and specific features such as human handover, analytics, and email capabilities are not disclosed, making it difficult to assess its cost-effectiveness and feature set directly. The absence of detailed pricing plans and usage tiers further complicates direct comparisons with competitors.
In contrast, Botsonic offers transparent pricing with a clear cost of $41 per 1,000 tickets/chats. It provides distinct usage tiers, including a free tier for up to 100 messages, a Professional plan for 3,000 messages per month at $49, and an Enterprise plan for 25,000 messages per month at $800. Botsonic includes features like analytics/insights, an AI email assistant, and email lead capture, though it lacks human handover capabilities. This transparency in pricing and feature set positions Botsonic as a more straightforward option for businesses evaluating AI customer support solutions.
Full breakdown: All available features and pricing
| Feature | CoSupport AI | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Free - $0/mo Professional - $49/mo Enterprise - $800/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Not provided | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Website Files (pdf, sitemaps, docx, xls) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | Yes | No |
| Support | Not provided | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4o mini GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
Introduction
CoSupport AI, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these tools offers unique features, pricing structures, and capabilities aimed at improving user experience and streamlining support operations. This summary provides an objective comparison of these three competitors, highlighting key aspects to help you understand their market positions.
AI Customer Support Features
All three platforms—CoSupport AI, Botsonic, and My AskAI—offer AI customer support features. However, My AskAI also provides AI features specifically designed for support agents, similar to CoSupport AI, while Botsonic does not.
Pricing Plans
My AskAI offers three pricing tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on a per-order basis. A notable advantage is the 30-day free trial available on all plans without requiring a credit card. Botsonic's pricing ranges from a free plan to $49 per month for the Professional plan and $800 per month for the Enterprise plan. CoSupport AI's pricing details are not provided.
AI Pricing Per 1,000 Tickets/Chats
Botsonic charges $41 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not available.
Usage Tiers
My AskAI offers tiered usage limits: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are charged at $0.10 each. Botsonic's usage tiers range from 100 messages in the free plan to 25,000 messages per month in the Enterprise plan. CoSupport AI does not provide details on usage tiers.
Human Handover
Both CoSupport AI and My AskAI support human handover, enabling seamless transfer from AI to human agents. Botsonic does not offer this feature.
Conversation Analytics/Insights
Both My AskAI and Botsonic provide conversation analytics and insights, which are crucial for optimizing customer support strategies. CoSupport AI's capabilities in this area are not specified.
AI Email Assistant and Lead Capture
My AskAI and Botsonic both offer AI email assistants and email lead capture functionalities, enhancing their utility for comprehensive customer support. CoSupport AI’s offerings in these areas are not disclosed.
Content Limits
My AskAI provides unlimited webpages and documents across all plans, with automatic updates. Botsonic's content limits vary by plan, from 1 million uploaded characters in the free plan to 200 million characters in the Enterprise plan. CoSupport AI does not specify content limits.
Number of Chatbots/Agents
My AskAI allows for one chatbot in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Botsonic offers one chatbot in the free plan, two in the Professional plan, and five in the Enterprise plan. CoSupport AI does not provide information on this feature.
Hosted Help Centre and Chatbot Flow Builder
Neither My AskAI nor Botsonic offer a hosted help center. Botsonic includes a chatbot flow builder, a feature not available in My AskAI. CoSupport AI's offerings in these areas are not specified.
Integrations
My AskAI stands out with a wide range of integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsonic also offers extensive integrations but lacks some of the specific integrations available with My AskAI. CoSupport AI's integration capabilities are not detailed.
Compliance and Support
Both My AskAI and Botsonic are GDPR compliant. Botsonic is also SOC-2 compliant, a certification My AskAI does not hold. My AskAI provides varying levels of support depending on the plan, including Slack and a success manager for Enterprise users. Botsonic offers email support across all plans, with additional priority support for Enterprise users. CoSupport AI's support details are not provided.
AI Models and API Access
My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. Botsonic offers GPT-4o mini and GPT-4o models. Both My AskAI and Botsonic provide API access, while CoSupport AI's AI models and API access details are not mentioned.
Conclusion
In summary, My AskAI offers comprehensive features and integrations, along with flexible pricing and usage tiers, making it a robust option for businesses seeking advanced AI customer support solutions. Botsonic provides competitive pricing and essential features but lacks some advanced functionalities like human handover. CoSupport AI's offerings remain unclear due to the lack of detailed information.
Compare CoSupport AI with other AI support agents
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