CoSupport AI and Botsify are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer pricing per 1,000 tickets/chats on a POA (Price On Application) basis, indicating that specific costs are tailored according to individual client needs and are not publicly disclosed. CoSupport AI does not provide detailed information about its usage tiers, human handover capabilities, analytics/insights, AI email assistant, or email lead capture features. Additionally, its price plans are not specified, making it challenging to compare directly with other services based on these aspects.
In contrast, Botsify provides a more transparent structure with defined usage tiers, including "Do it yourself," "Done for you," and "Custom," all offering unlimited usage. Botsify supports human handover and provides analytics/insights, enhancing its utility for businesses seeking comprehensive support solutions. While it lacks an AI email assistant, it does include an email lead capture feature. Botsify's pricing plans are clearly outlined, with "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customized plan option for more tailored needs. This detailed information positions Botsify as a more accessible and structured option for businesses evaluating AI customer support tools.
| Feature | CoSupport AI | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Botsify pricing page | My AskAI pricing page |
| Content Limits | Not provided | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | Yes | No |
| Support | Not provided | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. This summary compares their key features, pricing, and capabilities to help understand how My AskAI stands against its competitors.
All three platforms, CoSupport AI, Botsify, and My AskAI, offer AI customer support features. This includes capabilities like automated responses, chatbots, and conversation management to streamline customer interactions and reduce the burden on human agents.
CoSupport AI and My AskAI provide AI features specifically designed for support agents, enhancing their productivity and efficiency. Botsify, however, does not offer AI features tailored for support agents, focusing instead on customer-facing functionalities.
Botsify offers three pricing tiers: "Do it yourself" at $49/month, "Done for you" at $149/month, and a customizable plan. My AskAI offers more structured pricing with three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application (POA). Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card. CoSupport AI’s pricing details are not provided.
My AskAI charges a clear rate of $99 per 1,000 tickets/chats. The pricing for CoSupport AI and Botsify in this regard is not available, making My AskAI’s offering more transparent for budget planning.
Botsify offers unlimited usage across all its plans, while My AskAI has tiered usage limits: Essentials with 200 conversations/month, Pro with 1,000 conversations/month, and Enterprise with unlimited usage. My AskAI also charges $0.10 per conversation beyond these limits. CoSupport AI’s usage tiers are not specified.
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CoSupport AI’s support for this feature is not provided.
Botsify and My AskAI offer conversation analytics and insights, providing valuable data to optimize customer interactions. CoSupport AI’s capabilities in this area are not detailed.
My AskAI includes an AI email assistant, enhancing its support capabilities beyond chat interactions. Botsify does not offer this feature, and CoSupport AI’s provision is not specified.
Both Botsify and My AskAI support email lead capture, aiding in customer acquisition efforts. CoSupport AI’s support for this feature is not provided.
My AskAI offers unlimited content limits across all its plans, including webpages and documents, with automatic updates. Botsify also offers unlimited content but is segmented by plan type. CoSupport AI’s content limits are not provided.
My AskAI’s Essentials and Pro plans support one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. Botsify’s plans vary from 2 to unlimited chatbots based on the plan. CoSupport AI’s details are not provided.
Neither Botsify nor My AskAI offer a hosted help center or a chatbot flow builder. CoSupport AI’s support for these features is not provided.
My AskAI supports a wide range of integrations for content and knowledge management, including popular tools like Google Drive, Notion, Confluence, and more. Botsify and CoSupport AI’s integrations in this area are not detailed.
My AskAI boasts extensive end-user integrations, including website, Zendesk, Intercom, Slack, Teams, and more. Botsify also offers a variety of integrations, including Messenger, SMS, and Instagram. CoSupport AI’s integrations are not provided.
Both Botsify and My AskAI are GDPR compliant. Botsify is SOC-2 compliant, while My AskAI is not. Support for My AskAI varies by plan, from web and email support to priority and dedicated success manager support. Botsify’s support also varies by plan, from basic to dedicated support. CoSupport AI’s compliance and support details are not provided.
My AskAI uses advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan. Botsify and CoSupport AI’s AI models are not specified.
Both Botsify and My AskAI provide API access, enabling further customization and integration. CoSupport AI’s API access is not provided.
My AskAI stands out with its clear
