AI customer support features comparison: CoSupport AI vs Algomo
CoSupport AI and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI's pricing and feature details are not publicly disclosed, which includes the price per 1,000 tickets/chats, usage tiers, human handover capabilities, analytics/insights, AI email assistant, and email lead capture. This lack of transparent information makes it challenging to directly compare its offerings and cost-effectiveness with other solutions in the market.
In contrast, Algomo provides clear and detailed pricing and feature information. It charges $125 per 1,000 tickets/chats and offers three usage tiers: Starter, Pro, and Scale, with corresponding monthly prices of $9, $49, and $499, respectively. Algomo includes features such as human handover, analytics/insights, an AI email assistant, and email lead capture across its plans. This transparency and comprehensive feature set position Algomo as a potentially more predictable and versatile option for businesses seeking to implement AI-driven customer support solutions.
Full breakdown: All available features and pricing
| Feature | CoSupport AI | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Not provided | Starter - $9/mo Pro - $49/mo Scale - $499/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $125 | $99 |
| Usage Tiers | Not provided | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Algomo pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Shopify Hubspot Zapier Slack Google Analytics WordPress |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
Introduction
CoSupport AI, Algomo, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a range of features tailored to enhance both customer and agent experiences. This summary provides a comparative analysis of these tools to help you understand their key features, pricing, and capabilities.
AI Customer Support Features
All three platforms—CoSupport AI, Algomo, and My AskAI—offer AI customer support features. This includes AI capabilities for support agents, ensuring a seamless experience for both customers and support teams.
Pricing
CoSupport AI does not provide specific pricing details. Algomo offers three tiers: Starter at $9/month, Pro at $49/month, and Scale at $499/month. My AskAI has a more straightforward pricing structure with Essentials at $60, Pro at $99, and Enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The AI price per 1,000 tickets/chats is not provided by CoSupport AI. Algomo charges $125, while My AskAI offers a more competitive rate at $99.
Usage Tiers
CoSupport AI does not specify usage tiers. Algomo's tiers include 100 bot conversations per month for Starter, 600 for Pro, and 10,000 for Scale. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional charge of $0.10 per conversation beyond the limits.
Human Handover
Both Algomo and My AskAI support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation Analytics/Insights
Algomo and My AskAI both provide conversation analytics and insights, allowing businesses to monitor and improve their customer support interactions.
AI Email Assistant & Email Lead Capture
Algomo and My AskAI both offer an AI email assistant and email lead capture capabilities, enhancing their functionality as comprehensive customer support tools.
Content Limits
Algomo has content limits based on the pricing tier: 10 million characters for Starter, 30 million for Pro, and 100 million for Scale. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Algomo provides 1 chatbot for Starter, 2 for Pro, and unlimited bots for Scale. My AskAI offers 1 chatbot with 2 modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.
Hosted Help Centre & Chatbot Flow Builder
Neither Algomo nor My AskAI offers a hosted help center or a chatbot flow builder, focusing instead on other integration and AI capabilities.
Integrations (Content/Knowledge)
Algomo integrates with public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. My AskAI supports a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Algomo integrates with Shopify, HubSpot, Zapier, Slack, Google Analytics, and WordPress. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Compliance & Support
Both Algomo and My AskAI are GDPR compliant. However, neither is SOC-2 compliant. In terms of support, Algomo provides live chat support across all tiers, with additional support options for higher tiers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and success manager support for Enterprise.
AI Models & API Access
CoSupport AI uses its own models, while Algomo also uses proprietary models. My AskAI leverages GPT-4o for Essentials and Pro, with the option to use GPT-4o, Claude, or Gemini for Enterprise. Both Algomo and My AskAI offer API access.
Conclusion
While CoSupport AI lacks detailed information on several features, Algomo and My AskAI provide comprehensive AI customer support solutions with varied pricing and capabilities. My AskAI stands out with its competitive pricing, extensive integrations, unlimited content limits, and versatile AI model options, making it a robust choice for businesses seeking advanced customer support tools.
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