CoSupport AI and Aidbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI's pricing and feature details are largely unspecified, with information on pricing per 1,000 tickets/chats, usage tiers, human handover capabilities, analytics/insights, AI email assistant, and email lead capture not provided. This lack of transparency makes it challenging to directly compare its offerings and cost-effectiveness with competitors.
Aidbase, in contrast, offers clear and detailed pricing and feature information. It charges $29 per 1,000 tickets/chats and provides three usage tiers: Standard, Pro, and Expert, accommodating varying message volumes from 2,500 to 100,000 messages per month. Aidbase does not support human handover or analytics/insights but includes AI email assistant and email lead capture functionalities. Its pricing plans are structured as Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month, giving potential users a straightforward understanding of costs and available features. This transparency positions Aidbase as a more accessible option for businesses seeking defined pricing and capabilities.
| Feature | CoSupport AI | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Not provided | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | No | Yes |
| AI Email Assistant | Not provided | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Aidbase, and My AskAI are all AI customer support tools aimed at deflecting support tickets by providing automated responses and support features. Each tool offers unique features and pricing plans, catering to different business needs.
All three platforms, CoSupport AI, Aidbase, and My AskAI, offer AI customer support features. However, CoSupport AI and My AskAI also provide AI features specifically designed for support agents, while Aidbase does not.
Aidbase offers three pricing plans: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI provides three tiers as well: Essentials at $60, Pro at $99, and Enterprise with pricing on application. My AskAI stands out by offering a 30-day free trial on all plans without requiring a credit card. CoSupport AI's pricing is not provided publicly.
For AI pricing per 1,000 tickets or chats, Aidbase charges $29, while My AskAI charges $99. CoSupport AI does not publicly disclose this pricing information.
Aidbase and My AskAI both offer usage tiers. Aidbase's tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. My AskAI's tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI offers human handover and conversation analytics/insights, providing more comprehensive support capabilities. Aidbase does not offer these features, and CoSupport AI's offerings in these areas are not disclosed.
Both Aidbase and My AskAI offer AI email assistants and email lead capture features. CoSupport AI's capabilities in these areas are not specified.
Aidbase imposes content limits based on the plan, ranging from 2.5 million to 100 million training characters per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.
Aidbase offers a set number of chatbots per plan, with up to 50 chatbots in the Expert plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Neither Aidbase nor My AskAI offers a hosted help centre or a chatbot flow builder. CoSupport AI's offerings in these areas are not detailed.
My AskAI supports a wide range of integrations for both content/knowledge and end users, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many others. Aidbase offers more limited integrations, primarily with websites and Zapier.
Both Aidbase and My AskAI are GDPR compliant. However, neither is SOC-2 compliant. My AskAI offers varying levels of support based on the plan, from web and email support in the Essentials plan to a dedicated success manager in the Enterprise plan. CoSupport AI's support options are not provided.
Aidbase utilizes GPT-3.5 and GPT-4 models, while My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models. Both Aidbase and My AskAI provide API access, whereas CoSupport AI's offerings in this area are not specified.
My AskAI distinguishes itself with its comprehensive support features, extensive integrations, and flexible content limits. Aidbase offers more budget-friendly options but lacks some advanced features like human handover and conversation analytics. CoSupport AI's offerings remain less transparent due to the lack of publicly available information.
