Pros and cons of usingCoSupport AIfor AI customer support
CoSupport AI is an AI customer support tool designed to deflect support tickets and streamline the customer service process. The platform aims to reduce the burden on human agents by automating responses to common inquiries, thereby improving efficiency and response times. Specific details about its features, such as human handover capabilities, analytics and insights, AI email assistance, and email lead capture functionalities, are not provided, leaving potential users with limited information on its comprehensive capabilities.
Regarding pricing, CoSupport AI operates on a "Price on Application" (POA) model for 1,000 tickets or chats, which suggests that costs may vary based on specific client needs and usage patterns. However, the absence of clearly defined usage tiers and price plans makes it challenging for prospective customers to gauge the financial commitment required. Overall, while CoSupport AI positions itself as a solution for reducing support ticket volumes through AI, the lack of detailed information on its features and pricing structure may necessitate direct inquiries for a complete understanding of its offerings.
Full breakdown: All available features and pricing
| Feature | CoSupport AI | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| Price Plans | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $99 |
| Usage Tiers | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes |
| Conversation Analytics/Insights | Not provided | Yes |
| AI Email Assistant | Not provided | Yes |
| Email Lead Capture | Not provided | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No |
| Chatbot Flow Builder | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes |
| SOC-2 Compliant | Not provided | No |
| Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes |
Overview
CoSupport AI and My AskAI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer AI features tailored for customer support and support agents.
Pricing
CoSupport AI does not provide specific pricing details publicly. In contrast, My AskAI offers transparent pricing plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise options available upon request. Additionally, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
AI Ticket Pricing
CoSupport AI's pricing per 1,000 tickets or chats is not disclosed and is provided upon request. My AskAI charges a flat rate of $99 per 1,000 tickets or chats, making its cost structure more predictable and transparent.
Usage Tiers
CoSupport AI does not specify its usage tiers. My AskAI offers clear usage limits: Essentials covers 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Beyond these limits, My AskAI charges $0.10 per conversation.
Human Handover
Information on human handover capabilities for CoSupport AI is not provided. My AskAI explicitly supports human handover, ensuring seamless transitions between AI and human agents when necessary.
Analytics and Insights
CoSupport AI does not provide details on conversation analytics or insights. My AskAI includes these features, allowing businesses to gain valuable data-driven insights from customer interactions.
Email Assistance and Lead Capture
CoSupport AI does not mention an AI email assistant or email lead capture capabilities. My AskAI offers both, enhancing its utility for managing email communications and capturing leads.
Content Limits
CoSupport AI does not specify content limits. My AskAI imposes no content limits across all its plans, supporting unlimited webpages and documents with automatic updates.
Number of Chatbots/Agents
CoSupport AI does not disclose the number of chatbots or agents supported. My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
CoSupport AI does not provide information on a hosted help centre or a chatbot flow builder. My AskAI does not offer these features either.
Integrations
CoSupport AI's integration capabilities are not specified. My AskAI integrates with a wide range of content and knowledge management systems, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user interactions, My AskAI supports integrations with websites, multiple customer support platforms, Slack, Teams, Zapier, and various social media channels through Intercom/Zendesk.
Compliance
CoSupport AI's compliance with GDPR and SOC-2 is not mentioned. My AskAI is GDPR compliant but not SOC-2 compliant.
Support
CoSupport AI does not provide details on its support options. My AskAI offers tiered support: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise customers.
AI Models and API Access
CoSupport AI uses its proprietary AI models. My AskAI utilizes GPT-4o for Essentials and Pro plans, with the Enterprise plan offering a choice among GPT-4o, Claude, and Gemini. My AskAI also provides API access, which is not mentioned for CoSupport AI.
Conclusion
In summary, My AskAI provides a more transparent and detailed offering compared to CoSupport AI, with clear pricing, usage tiers, extensive integrations, and comprehensive support options. This makes My AskAI a predictable and versatile choice for businesses seeking AI customer support solutions.
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