AI customer support agent features & capabilities compared:Conversicavs. Zendesk AI

AI Customer Support Platforms: Conversica vs. Zendesk AI vs. My AskAI

Overview

This analysis focuses on the AI customer support features of Conversica, Zendesk AI, and My AskAI, aimed at deflecting support tickets. Each platform offers a suite of features designed to enhance customer support through AI-driven solutions.

AI Customer Support Features

All three platforms—Conversica, Zendesk AI, and My AskAI—offer AI customer support features. These features are designed to automate responses and reduce the workload on human support agents.

AI Features for Support Agents

Conversica, Zendesk AI, and My AskAI all provide AI features that assist support agents. This includes tools that help agents manage and respond to customer inquiries more efficiently.

Pricing

Pricing varies significantly among the three platforms. Conversica's pricing is available upon request (POA), whereas Zendesk AI charges $495 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option.

Usage Tiers

Conversica's usage is based on consumption, while Zendesk AI offers feature-based tiers. My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with a cost of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, allowing seamless transitions from AI to human agents when necessary. This ensures that complex issues can be handled by a person when required.

Conversation Analytics/Insights

Conversica, Zendesk AI, and My AskAI all offer conversation analytics and insights. These analytics help businesses understand customer interactions and improve their support strategies.

AI Email Assistant & Email Lead Capture

Each platform includes an AI email assistant and email lead capture capabilities. These features help automate email responses and capture potential leads from email interactions.

Pricing Page

For detailed pricing information, you can visit the respective pricing pages:

• [Conversica pricing page](Not provided)
• Zendesk AI pricing page
• My AskAI pricing page

Content Limits

Conversica and Zendesk AI have content limits based on consumption or are to be confirmed. My AskAI offers unlimited webpages and documents across all tiers, and content is updated automatically.

Number of Chatbots/Agents

Conversica's and Zendesk AI's number of chatbots/agents are based on consumption and are limited to one, respectively. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro tiers and unlimited chatbots in the Enterprise tier.

Hosted Help Centre

Zendesk AI offers a hosted help center, whereas Conversica and My AskAI do not provide this feature.

Chatbot Flow Builder

Conversica and Zendesk AI include a chatbot flow builder. My AskAI does not offer this feature, focusing instead on seamless integrations and AI-driven responses.

Integrations (Content/Knowledge)

Conversica integrates with company-specific data, FAQs, customer service logs, product documentation, and user behavior feedback. Zendesk AI integrates primarily with its Help Center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Conversica and Zendesk AI offer integrations via their respective marketplaces. My AskAI provides a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter through Intercom/Zendesk.

Compliance

All three platforms are GDPR compliant. Conversica and Zendesk AI are SOC-2 compliant, whereas My AskAI is not.

Support

Support details for Conversica and Zendesk AI are not provided. My AskAI offers tiered support: Essentials includes web and email support, Pro adds priority web, email, and video support, and Enterprise includes Slack and a dedicated success manager.

AI Models Available

Conversica has not specified the AI models they use. Zendesk AI and My AskAI both use GPT-4o, with My AskAI also offering Claude and Gemini models in the Enterprise tier.

API Access

Zendesk AI and My AskAI provide API access, whereas Conversica has not specified this feature.

Conclusion

Each platform—Conversica, Zendesk AI, and My AskAI—offers robust AI customer support features. My AskAI stands out with its competitive pricing, extensive integrations, and flexible usage tiers, making it a compelling choice for businesses seeking cost-effective and comprehensive AI customer support solutions.