Conversica and Tidio are both AI customer support platforms designed to help businesses deflect support tickets and enhance customer interactions. Conversica offers a comprehensive suite of features including an AI email assistant and email lead capture, which are particularly useful for automating customer outreach and follow-up. The pricing for Conversica is provided on application (POA) and is based on consumption, offering flexibility depending on the volume of tickets or chats handled. Additionally, Conversica supports seamless human handover and provides detailed analytics and insights to help businesses optimize their customer support strategies.
Tidio, on the other hand, offers a tiered pricing model starting at $749+ per 1,000 tickets/chats, with various usage tiers ranging from a free plan with 50 conversations to custom plans under Tidio+. While Tidio does not include an AI email assistant, it does offer email lead capture, human handover, and robust analytics and insights to help businesses understand and improve their customer support performance. The tiered approach allows businesses to choose a plan that best fits their needs and budget, making Tidio a versatile option for companies of different sizes.
| Feature | Conversica | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $749+ | $99 |
| Usage Tiers | Based on consumption | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Conversica pricing page](Not provided) | Tidio pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Conversica marketplace / app store | Tidio marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features of Conversica, Tidio, and My AskAI, particularly their capabilities in deflecting support tickets. My AskAI can be integrated within both Conversica and Tidio, adding an extra layer of functionality.
All three platforms—Conversica, Tidio, and My AskAI—offer robust AI customer support features designed to enhance customer interactions and deflect support tickets. They also provide AI features specifically for support agents, ensuring a comprehensive support system.
Conversica operates on a POA (Price on Application) model, meaning pricing details are customized based on specific requirements. Tidio offers a more transparent pricing structure, starting at $749+ per 1,000 tickets/chats. My AskAI is the most cost-effective, with pricing at $99 per 1,000 tickets/chats.
Conversica's usage tiers are based on consumption, offering flexibility but less transparency. Tidio provides multiple tiers: Free (50 conversations), Lyrio AI (200 conversations), and Tidio+ (custom conversations). My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with an additional cost of $0.10 per conversation beyond limits.
All three platforms support human handover, ensuring seamless transition from AI to human agents when necessary. They also offer conversation analytics and insights, providing valuable data to improve customer support.
Conversica and My AskAI both offer AI email assistants, whereas Tidio does not. All three platforms support email lead capture, helping businesses gather potential customer information effectively.
Conversica's content limits are based on consumption, while Tidio does not provide specific details. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.
Conversica's number of chatbots/agents is based on consumption. Tidio allows for one chatbot. My AskAI offers one chatbot in its Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots in the Enterprise tier.
None of the platforms provide a hosted help center. Both Conversica and Tidio offer a chatbot flow builder, but My AskAI does not.
Conversica integrates with company-specific data, FAQs, customer service logs, product documentation, and user feedback. Tidio integrates with websites, manual additions, and files (for Tidio+ users). My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Conversica and Tidio have their own marketplaces/app stores for integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. Conversica is also SOC-2 compliant, whereas Tidio and My AskAI are not. Tidio offers varying levels of support based on the tier, with the highest tier providing dedicated success managers and training sessions. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.
Conversica does not provide specific information on AI models. Tidio uses Claude (Anthropic AI) and in-house models. My AskAI offers GPT-4o in Essentials and Pro tiers, and GPT-4o, Claude, and Gemini in the Enterprise tier. Both Tidio and My AskAI provide API access.
Conversica, Tidio, and My AskAI each offer unique strengths in AI customer support. My AskAI stands out with its cost-effective pricing, extensive integrations, and flexible content limits, making it a compelling option for businesses looking to enhance their customer support capabilities.
