AI customer support agent features & capabilities compared: Conversica vs. SalesIQ (Zoho)
Conversica and SalesIQ (Zoho) are AI customer support platforms designed to enhance customer service by deflecting support tickets and automating responses. Conversica offers a consumption-based pricing model with a "Price On Application" (POA) approach for 1,000 tickets or chats, which suggests a customized pricing plan based on specific business needs. Key features include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture capabilities, making it a versatile tool for managing customer interactions and generating leads through email.
SalesIQ (Zoho), on the other hand, provides a tiered pricing structure that ranges from a free plan with 100 chat sessions per month to enterprise plans with unlimited chat sessions. Similar to Conversica, SalesIQ includes human handover and robust analytics/insights features. However, it differs in that it does not offer an AI email assistant, though it does support email lead capture. This tiered approach allows businesses to scale their usage based on their growth and needs, offering flexibility from basic to extensive usage scenarios. Both platforms are designed to streamline customer support processes, but they cater to different business models and requirements through their distinct feature sets and pricing strategies.
Full breakdown: All available features and pricing
| Feature | Conversica | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Based on consumption | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Conversica pricing page](Not provided) | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback |
Files Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Conversica marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Basic - Professional - Enterprise - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
Overview
This analysis focuses on the AI customer support features of three platforms: Conversica, SalesIQ (Zoho), and My AskAI. Each platform offers AI-driven solutions aimed at deflecting support tickets and streamlining customer service operations.
AI Customer Support Features
All three platforms, Conversica, SalesIQ (Zoho), and My AskAI, offer robust AI customer support features. These features include automated responses, ticket deflection, and the ability to assist support agents.
Pricing
Conversica and SalesIQ (Zoho) both have pricing models based on consumption and offer price on application (POA). In contrast, My AskAI provides a transparent pricing structure, starting at $99 per 1,000 tickets/chats. This clear pricing can be advantageous for businesses looking for predictable costs.
Usage Tiers
SalesIQ (Zoho) offers multiple usage tiers ranging from a free plan with 100 chat sessions per month to an enterprise plan with unlimited sessions. My AskAI also has tiered plans, starting with the Essentials plan at 200 conversations per month and scaling up to an Enterprise plan with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the plan limits, providing flexibility for scaling.
Human Handover
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation Analytics/Insights
Conversica, SalesIQ (Zoho), and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
AI Email Assistant
Conversica and My AskAI both offer AI email assistants, while SalesIQ (Zoho) does not. This feature can be particularly useful for automating email responses and lead capture.
Content Limits
SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 to 2,000 articles. My AskAI offers unlimited webpages and documents across all plans, providing more flexibility for content management.
Number of Chatbots/Agents
SalesIQ (Zoho) offers different chatbot limits based on the plan, from zero in the free plan to ten in the enterprise plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
None of the platforms provide a hosted help center.
Chatbot Flow Builder
Conversica offers a chatbot flow builder, whereas SalesIQ (Zoho) and My AskAI do not.
Integrations (Content/Knowledge)
Conversica integrates with company-specific data, FAQs, customer service logs, product documentation, and user behavior. SalesIQ (Zoho) supports file and help center integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Conversica and SalesIQ (Zoho) have their respective marketplaces for end-user integrations. My AskAI integrates with a wide range of platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
Compliance
All three platforms are GDPR compliant. Conversica and SalesIQ (Zoho) are SOC-2 compliant, while My AskAI is not.
Support
Support details for Conversica and SalesIQ (Zoho) are not provided. My AskAI offers varying levels of support: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
AI Models Available
SalesIQ (Zoho)'s enterprise plan uses GPT-4, while My AskAI offers GPT-4 across all plans, with additional options for Claude and Gemini in the Enterprise plan. Information on AI models for Conversica is not provided.
API Access
SalesIQ (Zoho) and My AskAI both offer API access. Information on API access for Conversica is not provided.
Conclusion
In summary, while Conversica and SalesIQ (Zoho) offer comprehensive AI customer support features, My AskAI stands out with its transparent pricing, extensive integrations, and flexibility in content management. This makes My AskAI a competitive option for businesses looking to enhance their customer support capabilities.
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