Conversica and LiveChat are both AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. Conversica offers a pricing model based on consumption, with specific prices provided on application (POA). Key features include human handover capabilities, comprehensive analytics and insights, an AI email assistant, and email lead capture. These features allow Conversica to provide a robust solution for managing customer interactions and capturing potential leads via email.
LiveChat, on the other hand, has a fixed price of $52 per 1,000 tickets or chats, with no usage limits, making it potentially more predictable in terms of cost. Like Conversica, LiveChat also supports human handover and provides detailed analytics and insights. However, it does not offer an AI email assistant. It does, however, include email lead capture functionality. This positions LiveChat as a straightforward, cost-effective solution for businesses looking for reliable AI-driven customer support without the additional feature of an AI email assistant.
| Feature | Conversica | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $52 | $99 |
| Usage Tiers | Based on consumption | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Conversica pricing page](Not provided) | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Conversica marketplace / app store | LiveChat marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
In the competitive landscape of AI customer support platforms, Conversica, LiveChat, and My AskAI offer distinct features aimed at enhancing customer service and deflecting support tickets. This analysis focuses on their AI customer support capabilities, pricing, and integrations to provide a clear comparison.
All three platforms—Conversica, LiveChat, and My AskAI—offer robust AI customer support features. These features are designed to handle customer inquiries efficiently, reducing the need for human intervention and improving response times.
Each platform also provides AI features specifically designed for support agents. These tools help agents manage their workflow more effectively, offering support in ticket resolution and customer communication.
Conversica's pricing is based on a POA (Price on Application) model, making it less transparent compared to its competitors. LiveChat charges $52 per 1,000 tickets/chats, while My AskAI offers a tiered pricing structure starting at $99 for 1,000 conversations per month. My AskAI also includes additional usage tiers, with costs of $0.10 per conversation beyond the set limits.
Conversica operates on a consumption-based model, while LiveChat offers unlimited usage. My AskAI provides three tiers—Essentials, Pro, and Enterprise—each with different conversation limits and pricing, allowing for scalability based on business needs.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
Conversica, LiveChat, and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Conversica and My AskAI provide an AI email assistant feature, which is absent in LiveChat. This tool can automate email responses, further reducing the workload on human agents.
All three platforms offer email lead capture capabilities, aiding in the collection of customer information and potential leads through automated interactions.
For detailed pricing information, Conversica’s pricing page is not provided, while LiveChat and My AskAI have accessible pricing pages atLiveChat pricing pageandMy AskAI pricing page, respectively.
Conversica’s content limits are based on consumption, while LiveChat has not provided specific details. My AskAI offers unlimited content limits across all tiers, with automatic updates to keep information current.
Conversica’s offering is based on consumption. LiveChat varies from one agent in the Starter plan to unlimited agents in higher tiers. My AskAI provides one chatbot with two modes (public and private) in Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
LiveChat offers a hosted help center, a feature not available in Conversica or My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for customers.
Both Conversica and LiveChat include a chatbot flow builder, allowing for customized conversation paths. My AskAI does not offer this feature, focusing instead on other advanced AI capabilities.
Conversica integrates with company-specific data and customer service logs. LiveChat supports knowledge bases and product pages. My AskAI offers extensive integrations with websites, files, Google Drive, Notion, Confluence, and many more, providing a comprehensive content management solution.
Conversica and LiveChat have their respective marketplaces for integrations. My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and various social media channels via Intercom/Zendesk.
All three platforms are GDPR compliant. Conversica is also SOC-2 compliant, a certification not held by LiveChat or My AskAI.
Support offerings vary, with LiveChat providing 24/7/365 support across all tiers. My AskAI offers web and email support in the Essentials tier, with enhanced support options in higher tiers, including a dedicated success manager in the Enterprise tier.
My AskAI uses advanced AI models like GPT-4o across all tiers, with additional options like Claude and Gemini available in the Enterprise tier. Information on AI models for Conversica and LiveChat is not provided.
Both LiveChat and My AskAI offer API access, allowing for custom integrations and extended functionality. Information on API access for Conversica is not provided.
Conversica, LiveChat, and My AskAI each bring unique strengths to the AI customer support market. Conversica offers a consumption-based model with strong AI capabilities, LiveChat provides unlimited usage and a hosted help center, and My AskAI excels with extensive integrations, advanced AI models, and a flexible pricing structure.
