AI customer support agent features & capabilities compared:Conversicavs. Intercom Fin AI

Introduction

This analysis focuses on the AI customer support features of Conversica, Intercom Fin AI, and My AskAI. The goal is to compare these platforms based on their capabilities, pricing, and integrations to help readers understand their respective positions in the market.

AI Customer Support Features

All three platforms, Conversica, Intercom Fin AI, and My AskAI, offer robust AI customer support features designed to deflect support tickets. Each platform provides AI features for support agents, enhancing their efficiency and effectiveness.

Pricing

Conversica's pricing is provided on application (POA), making it less transparent compared to Intercom Fin AI and My AskAI. Intercom Fin AI charges $495 per 1,000 tickets/chats, whereas My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats. My AskAI also provides clear usage tiers: Essentials, Pro, and Enterprise, with additional costs of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be transferred to human agents seamlessly when needed.

Conversation Analytics/Insights

Conversica, Intercom Fin AI, and My AskAI all provide conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant and Lead Capture

Conversica and My AskAI offer AI email assistants, while Intercom Fin AI does not. All three platforms support email lead capture, aiding in customer acquisition and retention efforts.

Content Limits

Conversica's content limits are based on consumption, while Intercom Fin AI's content limits are not explicitly provided. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing significant flexibility and scalability.

Number of Chatbots/Agents

Conversica's and Intercom Fin AI's chatbot limits are based on consumption and are not explicitly stated. My AskAI offers clear limits: one chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited for the Enterprise tier.

Hosted Help Centre and Chatbot Flow Builder

Intercom Fin AI is the only platform that offers a hosted help center. Both Conversica and Intercom Fin AI provide a chatbot flow builder, a feature not available in My AskAI.

Integrations (Content/Knowledge)

Conversica integrates with company-specific data, FAQs, customer service logs, product documentation, and user behavior and feedback. Intercom Fin AI integrates with websites, help centers, and PDF files. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Conversica and Intercom Fin AI offer their own marketplaces/app stores for integrations. My AskAI provides extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant. Conversica and Intercom Fin AI are SOC-2 compliant, while My AskAI is not. My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

Intercom Fin AI and My AskAI both utilize GPT-4o models. My AskAI offers additional models like Claude and Gemini for its Enterprise tier. API access is available for both Intercom Fin AI and My AskAI, but not explicitly mentioned for Conversica.

Conclusion

Conversica, Intercom Fin AI, and My AskAI each offer unique strengths in AI customer support. My AskAI stands out with its competitive pricing, extensive integrations, and clear usage tiers, making it a flexible and scalable option for businesses looking to enhance their customer support capabilities.