AI customer support agent features & capabilities compared: Conversica vs. HubSpot

AI Customer Support Platforms Overview

This analysis focuses on the AI customer support features of Conversica, HubSpot, and My AskAI, specifically aimed at deflecting support tickets.

AI Customer Support Features

All three platforms—Conversica, HubSpot, and My AskAI—offer robust AI customer support features designed to streamline and enhance customer service operations. They all provide AI features tailored for support agents, ensuring that human agents can efficiently manage and resolve customer queries.

Pricing

Conversica and HubSpot follow a Price on Application (POA) model for their AI customer support features, which can make budgeting and cost prediction challenging. My AskAI, on the other hand, offers transparent pricing at $99 per 1,000 tickets/chats, providing a clear and predictable cost structure.

Usage Tiers

Conversica's pricing is based on consumption, while HubSpot offers structured tiers within its Service Hub Professional and Enterprise plans, allowing up to 5,000 snippets. My AskAI offers a more flexible tier system with Essentials, Pro, and Enterprise plans, each with specific conversation limits and additional costs for exceeding those limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly.

Conversation Analytics/Insights

Conversica, HubSpot, and My AskAI all provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant and Email Lead Capture

Each platform includes an AI email assistant and email lead capture capabilities, enhancing their ability to manage customer interactions through email effectively.

Content Limits

Conversica and HubSpot have content limits based on consumption or specific document caps. My AskAI offers unlimited webpages and documents across all its plans, automatically updating content, which can be particularly beneficial for businesses with extensive documentation needs.

Number of Chatbots/Agents

Conversica's offering is based on consumption, while HubSpot provides a limited number of seats depending on the plan. My AskAI offers a single chatbot with two modes in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.

Hosted Help Centre

HubSpot is the only platform among the three that offers a hosted help center, providing a centralized location for customer support resources.

Chatbot Flow Builder

Conversica and HubSpot both offer a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. My AskAI does not provide this feature but focuses on integrating with various content sources for dynamic responses.

Integrations (Content/Knowledge)

Conversica integrates with company-specific data, FAQs, customer service logs, and more. HubSpot's specific integrations are not detailed. My AskAI offers extensive integrations with websites, files, Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile for knowledge management.

Integrations (End Users)

Conversica integrates through its marketplace, while HubSpot supports integrations with Facebook, WhatsApp, and Messenger. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, supporting various communication channels.

Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy. Conversica and HubSpot are also SOC-2 compliant, whereas My AskAI does not offer SOC-2 compliance.

Support

Support options for Conversica are not provided. HubSpot offers email, in-app chat, and phone support. My AskAI provides tiered support, with Essentials offering web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a Success manager.

AI Models Available

Information on AI models for Conversica and HubSpot is not provided. My AskAI utilizes GPT-4o across all plans, with the Enterprise plan offering additional models like Claude and Gemini.

API Access

HubSpot and My AskAI both offer API access, enabling businesses to integrate and extend their capabilities. Information on API access for Conversica is not provided.

Conclusion

In summary, while Conversica and HubSpot offer comprehensive AI customer support features with flexible integrations and compliance, My AskAI stands out for its transparent pricing, extensive content and end-user integrations, and flexible support options.