Conversica and HubSpot are both prominent players in the AI customer support space, offering comprehensive solutions aimed at deflecting support tickets and enhancing customer interaction. Conversica's AI customer support platform is designed with features such as AI email assistants, email lead capture, and robust analytics/insights. The platform supports human handover to ensure seamless transitions between AI and human agents. Pricing for Conversica is determined on a per-consumption basis, with specific details provided upon request (POA).
HubSpot's AI customer support features are integrated within its Service Hub, available in Professional and Enterprise tiers. Both tiers support up to 5,000 snippets, and like Conversica, HubSpot offers AI email assistants, email lead capture, and detailed analytics/insights. Human handover capabilities are also included to maintain service continuity. Pricing for HubSpot's AI customer support is similarly provided upon request (POA), with the tiered structure providing scalability based on business needs. Both platforms thus offer robust AI-driven support solutions with similar core functionalities, differentiated primarily by their pricing models and tier structures.
| Feature | Conversica | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Based on consumption | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Conversica pricing page](Not provided) | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Conversica marketplace / app store | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features of Conversica, HubSpot, and My AskAI, specifically aimed at deflecting support tickets.
All three platforms—Conversica, HubSpot, and My AskAI—offer robust AI customer support features designed to streamline and enhance customer service operations. They all provide AI features tailored for support agents, ensuring that human agents can efficiently manage and resolve customer queries.
Conversica and HubSpot follow a Price on Application (POA) model for their AI customer support features, which can make budgeting and cost prediction challenging. My AskAI, on the other hand, offers transparent pricing at $99 per 1,000 tickets/chats, providing a clear and predictable cost structure.
Conversica's pricing is based on consumption, while HubSpot offers structured tiers within its Service Hub Professional and Enterprise plans, allowing up to 5,000 snippets. My AskAI offers a more flexible tier system with Essentials, Pro, and Enterprise plans, each with specific conversation limits and additional costs for exceeding those limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly.
Conversica, HubSpot, and My AskAI all provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Each platform includes an AI email assistant and email lead capture capabilities, enhancing their ability to manage customer interactions through email effectively.
Conversica and HubSpot have content limits based on consumption or specific document caps. My AskAI offers unlimited webpages and documents across all its plans, automatically updating content, which can be particularly beneficial for businesses with extensive documentation needs.
Conversica's offering is based on consumption, while HubSpot provides a limited number of seats depending on the plan. My AskAI offers a single chatbot with two modes in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.
HubSpot is the only platform among the three that offers a hosted help center, providing a centralized location for customer support resources.
Conversica and HubSpot both offer a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. My AskAI does not provide this feature but focuses on integrating with various content sources for dynamic responses.
Conversica integrates with company-specific data, FAQs, customer service logs, and more. HubSpot's specific integrations are not detailed. My AskAI offers extensive integrations with websites, files, Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile for knowledge management.
Conversica integrates through its marketplace, while HubSpot supports integrations with Facebook, WhatsApp, and Messenger. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, supporting various communication channels.
All three platforms are GDPR compliant, ensuring data protection and privacy. Conversica and HubSpot are also SOC-2 compliant, whereas My AskAI does not offer SOC-2 compliance.
Support options for Conversica are not provided. HubSpot offers email, in-app chat, and phone support. My AskAI provides tiered support, with Essentials offering web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a Success manager.
Information on AI models for Conversica and HubSpot is not provided. My AskAI utilizes GPT-4o across all plans, with the Enterprise plan offering additional models like Claude and Gemini.
HubSpot and My AskAI both offer API access, enabling businesses to integrate and extend their capabilities. Information on API access for Conversica is not provided.
In summary, while Conversica and HubSpot offer comprehensive AI customer support features with flexible integrations and compliance, My AskAI stands out for its transparent pricing, extensive content and end-user integrations, and flexible support options.
