Conversica and Freshchat (Freddy AI) are AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Conversica offers a range of features including AI email assistance and email lead capture, which are particularly useful for automating responses and capturing potential leads. The platform also provides detailed analytics and insights to help businesses understand customer interactions better. Pricing for Conversica is provided on application (POA), and usage is tiered based on consumption, allowing for flexibility depending on the volume of tickets or chats handled. Additionally, Conversica includes the capability for human handover, ensuring that complex issues can be escalated to human agents when necessary.
Freshchat (Freddy AI), on the other hand, offers a structured pricing model starting at $105 per 1,000 tickets or chats, with various usage tiers ranging from a free plan to an enterprise plan that supports up to 5,000 bot sessions per month. Similar to Conversica, Freshchat provides human handover and comprehensive analytics and insights. However, it does not include an AI email assistant feature. Freshchat does support email lead capture, making it suitable for businesses focused on converting interactions into leads. The clear pricing and tiered plans may appeal to businesses looking for a predictable cost structure and scalability based on their growth and usage needs.
| Feature | Conversica | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $105 | $99 |
| Usage Tiers | Based on consumption | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Conversica pricing page](Not provided) | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Conversica marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on AI customer support features aimed at deflecting support tickets for three platforms:Conversica,Freshchat (Freddy AI), andMy AskAI. Each platform offers unique capabilities and pricing models, making them suitable for different business needs.
All three platforms—Conversica, Freshchat (Freddy AI), and My AskAI—offer AI customer support features. These features are designed to handle customer inquiries, automate responses, and deflect support tickets, thereby improving efficiency and customer satisfaction.
Each platform also provides AI features specifically for support agents. These tools help agents manage their workload more effectively by automating routine tasks and providing insights to improve customer interactions.
Conversica's pricing is based on a "Price on Application" (POA) model, making it less transparent compared to Freshchat (Freddy AI) and My AskAI. Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats.
Conversica's usage tiers are based on consumption, offering flexibility but lacking clear thresholds. Freshchat (Freddy AI) provides tiered plans ranging from free to enterprise levels, with specific limits on bot sessions per month. My AskAI offers three tiers—Essentials, Pro, and Enterprise—with clear limits on the number of conversations per month, and a cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex customer queries can be escalated to human agents when necessary, thereby maintaining a high level of customer service.
Each platform provides conversation analytics and insights, enabling businesses to track performance metrics, understand customer behavior, and make data-driven decisions to improve their support operations.
Conversica and My AskAI both offer AI email assistants, a feature not available in Freshchat (Freddy AI). This capability allows for the automation of email responses, further enhancing customer support efficiency.
All three platforms support email lead capture, allowing businesses to collect and manage leads effectively through automated interactions.
Conversica does not provide a direct link to its pricing page, while Freshchat (Freddy AI) and My AskAI offer transparent pricing information on their respective websites.
Conversica's content limits are based on consumption, while Freshchat (Freddy AI) does not specify content limits. My AskAI offers unlimited content limits across all its tiers, updating automatically to ensure the latest information is always available.
Conversica's offering is based on consumption, without specific limits on the number of chatbots or agents. Freshchat (Freddy AI) allows for one chatbot, whereas My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Freshchat (Freddy AI) offers a hosted help center, a feature not available in Conversica or My AskAI. This can be beneficial for businesses looking for an integrated knowledge base solution.
Conversica and Freshchat (Freddy AI) both include a chatbot flow builder, enabling businesses to design custom interaction flows. My AskAI does not offer this feature, focusing instead on its robust integration capabilities.
Conversica and Freshchat (Freddy AI) offer various integrations, but My AskAI stands out with a wide range of content and knowledge integrations, including websites, files, Google Drive, Notion, Confluence, and more.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and many others. Conversica and Freshchat (Freddy AI) also provide integrations but with more limited options compared to My AskAI.
All three platforms are GDPR compliant, en
