Conversica and Drift are both prominent AI customer support platforms designed to help businesses deflect support tickets and enhance customer interactions. Conversica offers a comprehensive suite of features including AI email assistants and email lead capture capabilities, which are complemented by robust analytics and insights. This allows businesses to not only automate responses but also gain valuable data-driven insights into customer interactions. Pricing for Conversica is provided on application (POA) and is based on consumption tiers, allowing for flexibility depending on the volume of tickets or chats handled. Additionally, Conversica supports human handover, ensuring a seamless transition from AI to human agents when necessary.
Drift, on the other hand, also provides AI customer support with key features like email lead capture and the capability for human handover. However, it does not offer analytics or insights, which might limit the ability to gather and analyze data from customer interactions. Similar to Conversica, Drift's pricing is also on application (POA), but it does not specify usage tiers. While Drift's AI customer support is effective in automating responses and capturing leads, the lack of analytics features might be a consideration for businesses looking for in-depth performance tracking and insights.
| Feature | Conversica | Drift | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Based on consumption | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Conversica pricing page](Not provided) | Drift pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Conversica marketplace / app store | Drift marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on the AI customer support features of Conversica, Drift, and My AskAI. These platforms aim to deflect support tickets and enhance customer service through AI-driven solutions.
All three platforms, Conversica, Drift, and My AskAI, offer AI customer support features designed to assist with ticket deflection and improve customer service efficiency.
Conversica and My AskAI provide AI features specifically designed to assist support agents, whereas Drift does not offer these capabilities. This can be a significant advantage for companies looking to enhance their support team's productivity.
Conversica and Drift both offer pricing on application (POA), which can make cost comparisons challenging. My AskAI, however, has transparent pricing at $99 per 1,000 tickets/chats, making it easier for businesses to budget and plan.
Conversica's usage is based on consumption, and Drift does not provide clear usage tiers. My AskAI offers structured usage tiers: Essentials, Pro, and Enterprise, with specific conversation limits and costs for exceeding those limits. This tiered approach provides flexibility for businesses of different sizes.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversica and My AskAI offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Drift does not provide these analytics features.
Conversica and My AskAI both offer AI email assistants, enhancing their ability to manage email communications efficiently. Drift does not include this feature.
All three platforms support email lead capture, helping businesses to grow their customer base and improve lead management.
Conversica’s pricing page is not provided, whereas Drift and My AskAI have accessible pricing pages, with My AskAI offering detailed and transparent pricing information.
Conversica's content limits are based on consumption, and Drift does not provide specific content limits. My AskAI offers unlimited webpages and documents across all tiers, providing extensive content management capabilities.
Conversica's number of chatbots/agents is based on consumption, and Drift does not specify this information. My AskAI's tiers specify the number of chatbots/agents, ranging from one in the Essentials and Pro plans to unlimited in the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Conversica and Drift both provide a chatbot flow builder, allowing for customized interaction flows. My AskAI does not include a flow builder, focusing instead on AI-driven interactions.
Conversica and Drift integrate with various company-specific data sources. My AskAI offers extensive integrations with content and knowledge platforms such as Google Drive, Notion, Confluence, and many others, providing robust content management capabilities.
Conversica and Drift have their own marketplaces for integrations. My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and various social media channels, enhancing its versatility.
All three platforms are GDPR compliant, ensuring they meet data protection regulations.
Conversica and Drift are SOC-2 compliant, while My AskAI does not have this certification.
Drift offers extensive support options, including premium and advanced support tiers with dedicated customer success managers. My AskAI provides tiered support options, with Essentials offering web and email support, Pro adding priority support, and Enterprise including a success manager and Slack support.
Drift uses fine-tuned OpenAI models, while My AskAI offers GPT-4o across all tiers, with Enterprise customers having additional options like Claude and Gemini. Conversica's AI models are not specified.
Both Drift and My AskAI provide API access, allowing for further customization and integration with other systems. Conversica does not specify API access.
Each platform offers unique features and capabilities, with My AskAI standing out for its transparent pricing, extensive integrations, and structured usage tiers. This analysis highlights the strengths and differences between Conversica, Drift, and My AskAI in the AI customer support market.
