AI customer support agent features & capabilities compared:Conversicavs. Crisp

AI Customer Support Platforms: Conversica vs. Crisp vs. My AskAI

Overview

Conversica, Crisp, and My AskAI are AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Each offers unique features and pricing structures aimed at different market segments.

AI Customer Support Features

All three platforms—Conversica, Crisp, and My AskAI—offer robust AI customer support features. These capabilities are designed to automate and streamline customer interactions, reducing the workload on human agents.

AI Features for Support Agents

Each platform also provides AI features specifically for support agents, assisting them in managing and resolving customer queries more effectively.

Pricing

Conversica and Crisp do not publicly disclose their pricing per 1,000 tickets/chats, requiring potential customers to request a quote. My AskAI, on the other hand, offers transparent pricing at $99 per 1,000 conversations, making it easier for businesses to budget and plan.

Usage Tiers

Conversica's pricing is based on consumption, while Crisp offers three tiers—Basic, Pro, and Unlimited—with no usage limits specified. My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

All three platforms support human handover, allowing complex queries to be escalated to human agents when necessary.

Conversation Analytics/Insights

Conversica, Crisp, and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

Conversica and My AskAI include an AI email assistant feature, whereas Crisp does not offer this capability.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather potential customer information effectively.

Content Limits

Conversica's content limits are based on consumption, while Crisp does not specify limits for its Basic, Pro, and Unlimited plans. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates, providing a clear advantage in content management.

Number of Chatbots/Agents

Conversica's number of chatbots/agents is consumption-based. Crisp does not provide specific information on this. My AskAI offers specific limits: Essentials and Pro tiers include one chatbot with two modes (public and private), while the Enterprise tier offers unlimited chatbots.

Hosted Help Centre

Crisp includes a hosted help center, a feature not available in Conversica and My AskAI.

Chatbot Flow Builder

Conversica and Crisp both feature a chatbot flow builder, enabling businesses to design custom interaction flows. My AskAI does not include this feature.

Integrations (Content/Knowledge)

Conversica integrates with company-specific data sources like FAQs, customer service logs, and product documentation. Crisp supports various e-commerce and website platforms, including WordPress, WooCommerce, and Shopify. My AskAI integrates with a broad range of content sources, including websites, files, and cloud storage services like Google Drive and Dropbox.

Integrations (End Users)

Conversica and Crisp offer integrations through their respective marketplaces. My AskAI provides extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and HubSpot, as well as communication channels like WhatsApp and Messenger.

Compliance

All three platforms are GDPR compliant. Conversica is also SOC-2 compliant, a certification not held by Crisp or My AskAI.

Support

Crisp offers chat and email support across all its tiers. My AskAI provides tiered support: web and email for Essentials, priority web, email, and video for Pro, and dedicated Slack support and a success manager for Enterprise.

AI Models Available

Conversica has not specified the AI models it uses. Crisp offers GPT-4 for its Unlimited tier. My AskAI utilizes GPT-4o across Essentials and Pro tiers, with the Enterprise tier offering access to GPT-4o, Claude, and Gemini models.

API Access

Both Crisp and My AskAI provide API access, while Conversica has not specified this feature.

Conclusion

Conversica, Crisp, and My AskAI each offer distinct features and pricing structures for AI customer support. My AskAI stands out with its transparent pricing, extensive integrations, and clear usage tiers, making it a competitive option for businesses seeking a comprehensive AI customer support solution.