Cody AI and Zipchat are both AI customer support tools designed to deflect support tickets by automating responses to common queries. Cody AI offers a more budget-friendly pricing structure, charging $29 per 1,000 tickets or chats, with three usage tiers: Basic, Premium, and Advanced. The Basic plan costs $29 per month, Premium is $99 per month, and Advanced is $249 per month. However, Cody AI lacks certain advanced features such as human handover, analytics/insights, AI email assistant, and email lead capture.
On the other hand, Zipchat has a higher price point at $86 per 1,000 tickets or chats, with usage tiers ranging from Starter at 500 replies per month to Scale at 6,000 replies per month. Its pricing plans start at $49 per month for the Starter tier and go up to $499 per month for the Scale tier, with an Enterprise option available on a POA basis. Zipchat includes analytics and insights as well as email lead capture, though it also does not offer human handover or an AI email assistant. This positions Zipchat as a more feature-rich option compared to Cody AI, albeit at a higher cost.
| Feature | Cody AI | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $86 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Cody AI, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Cody AI, Zipchat, and My AskAI—offer AI customer support features aimed at automating responses and reducing the workload on human agents. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Cody AI nor Zipchat provides.
Cody AI's pricing starts at $29 per month for the Basic plan, going up to $249 per month for the Advanced plan. Zipchat offers a broader range of plans starting at $49 per month and scaling up to $499 per month, with an Enterprise option available upon request. My AskAI's plans range from $60 per month for the Essentials plan to $99 per month for the Pro plan, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies across the platforms. Cody AI charges $29, Zipchat charges $86, and My AskAI charges $99. While My AskAI's rate is higher, it compensates with additional features and integrations that may justify the cost.
Cody AI offers usage tiers based on credits, with the Basic plan providing 2,500 credits and the Advanced plan offering 25,000 credits. Zipchat's tiers are based on the number of replies per month, starting at 500 for the Starter plan and going up to 6,000 for the Scale plan. My AskAI uses conversation-based tiers, ranging from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an overage charge of $0.10 per conversation.
Human handover is a critical feature for ensuring seamless customer support. My AskAI is the only platform that offers this feature, enabling a smooth transition from AI to human agents when necessary. Neither Cody AI nor Zipchat provides this capability.
Both Zipchat and My AskAI offer conversation analytics and insights, allowing businesses to monitor and improve their customer interactions. Cody AI does not provide this feature.
My AskAI offers an AI email assistant, a feature not available in either Cody AI or Zipchat. This capability can significantly enhance the efficiency of handling email inquiries.
Both Zipchat and My AskAI offer email lead capture features, while Cody AI does not. This functionality helps businesses collect and manage leads more effectively.
Cody AI has content limits based on the plan, with the Basic plan allowing 1,000 documents and the Advanced plan allowing up to 25,000 documents and website pages. Zipchat also has content limits, starting at 1,000 webpages for the Starter plan and going up to 30,000 for the Scale plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Cody AI offers a range of chatbots based on the plan, from 3 bots in the Basic plan to 50 in the Advanced plan. Zipchat's chatbot limits are less clear, with specific numbers only mentioned for the Starter plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre or a chatbot flow builder, focusing instead on other AI-driven features and integrations.
Cody AI integrates with files (PDF, DOCX, PPTX, TXT) and websites. Zipchat offers integrations with websites, files (PDF, CSV), chat instructions, customer conversations, and Shopify. My AskAI provides extensive integrations, including websites, a variety of file types (PDF, DOCX, TXT, CSV, PPTX, MP3, MP4, XLSX), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Cody AI integrates with Slack, Discord, and Zapier. Zipchat supports integrations with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.
Zipchat and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are S
