Cody AI and Wonderchat are both AI customer support tools designed to deflect support tickets, offering automated solutions to streamline customer service operations. Cody AI positions itself as a cost-effective option with a price of $29 per 1,000 tickets/chats and offers three usage tiers: Basic (2,500 credits), Premium (10,000 credits), and Advanced (25,000 credits). Its pricing plans range from $29 to $249 per month. However, Cody AI lacks features such as human handover, analytics/insights, and email lead capture.
Wonderchat, on the other hand, is priced at $41 per 1,000 tickets/chats and provides more comprehensive features, including human handover and analytics/insights. It also offers email lead capture, enhancing its capability to generate leads directly from customer interactions. Wonderchat's usage tiers range from Lite (3,000 messages) to Professional (30,000 messages), with an additional Enterprise tier available upon request. Its pricing plans range from $49.99 to $499.99 per month, reflecting its broader feature set and higher message allowances.
| Feature | Cody AI | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $41 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Wonderchat, and My AskAI are all AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Cody AI, Wonderchat, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Cody AI nor Wonderchat offer.
Cody AI offers three pricing plans: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Wonderchat has a more extensive range of plans: Lite at $49.99 per month, Basic at $99.99 per month, Turbo at $249.99 per month, Professional at $499.99 per month, and Enterprise available upon request. My AskAI's pricing is streamlined with Essentials at $60, Pro at $99, and Enterprise available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to cost per 1,000 tickets/chats, Cody AI is the most economical at $29, followed by Wonderchat at $41, and My AskAI at $99. However, it's important to consider the additional features and capabilities that come with each plan.
Cody AI's usage tiers are based on credits, with the Basic plan offering 2,500 credits, Premium 10,000 credits, and Advanced 25,000 credits. Wonderchat's tiers are based on messages, with Lite allowing 3,000 messages, Basic 6,000 messages, Turbo 15,000 messages, and Professional 30,000 messages. My AskAI's usage tiers are based on conversations per month, with Essentials allowing 200, Pro 1,000, and Enterprise offering unlimited conversations. Additional conversations beyond the limits are charged at $0.10 each.
Human handover is supported by both Wonderchat and My AskAI, but not by Cody AI. Both Wonderchat and My AskAI also offer conversation analytics and insights, which Cody AI lacks. This makes My AskAI and Wonderchat more suitable for businesses that require in-depth performance tracking and seamless human intervention.
My AskAI distinguishes itself by offering an AI Email Assistant, a feature not available in Cody AI or Wonderchat. Both My AskAI and Wonderchat support email lead capture, a feature Cody AI does not provide.
Cody AI and Wonderchat have specific limits on the number of documents and webpages that can be managed, whereas My AskAI offers unlimited webpages and documents across all plans. In terms of chatbots, Cody AI supports up to 50 bots on its Advanced plan, Wonderchat supports up to 5 chatbots on its Professional plan, and My AskAI offers unlimited chatbots on its Enterprise plan.
Cody AI integrates with files, websites, Slack, Discord, and Zapier. Wonderchat offers integrations with a variety of platforms including Wordpress, Webflow, and Notion. My AskAI provides extensive integrations that include websites, various file types, Google Drive, Notion, Confluence, SharePoint, and multiple end-user platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more.
Both Wonderchat and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. Support levels vary, with My AskAI offering the most comprehensive support, including email, web, video, and even a dedicated success manager for Enterprise clients.
All three platforms provide access to advanced AI models and offer API access. My AskAI supports multiple AI models including GPT-4o, Claude, and Gemini, offering more flexibility compared to Cody AI and Wonderchat.
In summary, while Cody AI, Wonderchat, and My AskAI all provide valuable AI customer support features, My AskAI offers several advantages, including AI features for support agents, extensive integrations, unlimited content handling, and comprehensive support. These features make My AskAI a strong contender in the AI customer support market.
