Cody AI and Watermelon are AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers a cost-effective solution with a price of $29 per 1,000 tickets or chats. It provides three usage tiers: Basic, Premium, and Advanced, with monthly pricing starting at $29, $99, and $249, respectively. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistance, and email lead capture.
In contrast, Watermelon is positioned at a higher price point of $522 per 1,000 tickets or chats. Its pricing plans range from €149 to €1,499 per month, depending on the features included. Watermelon supports human handover, analytics/insights, and email lead capture, although it does not offer an AI email assistant. This makes Watermelon a more feature-rich but significantly more expensive option compared to Cody AI.
| Feature | Cody AI | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $522 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Watermelon, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities.
All three platforms provide AI customer support features. However, Cody AI does not offer AI features specifically designed for support agents, whereas Watermelon and My AskAI do. This makes Watermelon and My AskAI more versatile in supporting both customers and support agents.
Cody AI offers three pricing plans: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Watermelon's pricing starts at €149/month for the Basic plan, €299/month for Premium, €599/month for Business, and €1499/month for Enterprise. My AskAI's pricing is more straightforward with Essentials at $60/month, Pro at $99/month, and Enterprise plans available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which is a notable advantage.
For AI pricing per 1,000 tickets/chats, Cody AI charges $29, Watermelon charges $522, and My AskAI charges $99. This makes Cody AI the most cost-effective option in this category, although the higher cost of Watermelon may reflect additional features and support.
Cody AI's usage tiers are based on credits, with the Basic plan offering 2,500 credits, Premium 10,000 credits, and Advanced 25,000 credits. Watermelon's usage is based on features rather than specific tiers. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover and conversation analytics are available in both Watermelon and My AskAI, but not in Cody AI. This feature is crucial for seamless transition between AI and human agents and for gaining insights into customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Cody AI or Watermelon. Both Watermelon and My AskAI provide email lead capture capabilities, whereas Cody AI does not.
Cody AI has content limits based on the plan, with the Basic plan supporting 1,000 documents, Premium 10,000 documents, and Advanced 25,000 documents. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates. Regarding chatbots, Cody AI offers 3 to 50 bots depending on the plan, Watermelon offers up to 10 chatbots in the Enterprise plan, and My AskAI offers 1 chatbot (with 2 modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon is the only platform that offers a hosted help centre. None of the three platforms currently offer a chatbot flow builder.
Cody AI integrates with files (pdf, docx, ppts, txt) and websites. Watermelon integrates with live chat, social media platforms, and email, with more integrations coming in early 2024. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more user-end integrations via popular chat and social media platforms.
Watermelon and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Support varies, with Watermelon offering comprehensive support across all plans, Cody AI providing the same level of support for all plans, and My AskAI offering tiered support with the highest level of support in the Enterprise plan.
Cody AI and My AskAI both use GPT-4o and Claude 3.5 Sonnet models. Watermelon uses different models depending on the plan, with GPT-4o available in the Business and Enterprise plans. All three platforms offer API access.
Each platform has its strengths and caters to different needs. Cody AI is cost-effective for basic AI customer support. Watermelon offers exten
