Cody AI and Voiceflow are AI customer support tools designed to deflect support tickets by automating responses and interactions. Cody AI offers a straightforward pricing model with three tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month, each providing a different number of credits. The cost per 1,000 tickets or chats is $29. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
Voiceflow, on the other hand, provides a more flexible pricing structure with usage tiers ranging from a free Sandbox plan to a customizable Enterprise plan. The Pro plan is priced at $50 per month, while the Teams plan costs $625 per month. Voiceflow does not disclose a fixed price per 1,000 tickets or chats, indicating a price on application (POA) approach. Unlike Cody AI, Voiceflow includes features such as analytics/insights and email lead capture, though it also lacks human handover and an AI email assistant. This positions Voiceflow as a more feature-rich option, especially for businesses requiring detailed analytics and lead capture capabilities.
| Feature | Cody AI | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | All of the plans have the same level of support offered | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Voiceflow, and My AskAI are all AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers unique features, pricing plans, and capabilities aimed at improving the efficiency of customer support operations.
All three platforms—Cody AI, Voiceflow, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which Cody AI and Voiceflow do not offer.
Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Voiceflow has a Sandbox plan for free, a Pro plan at $50 per month, a Teams plan at $625 per month, and custom pricing for Enterprise. My AskAI provides Essentials at $60, Pro at $99, and Enterprise upon request, with a notable 30-day free trial available for all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Cody AI charges $29, while My AskAI charges $99. Voiceflow's pricing for this metric is available upon request.
Cody AI's usage tiers range from 2,500 credits in the Basic plan to 25,000 credits in the Advanced plan. Voiceflow offers a more extensive range, from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that offers human handover capabilities, a feature not available in Cody AI and Voiceflow.
Both Voiceflow and My AskAI provide conversation analytics and insights, whereas Cody AI does not offer this feature.
My AskAI includes an AI email assistant and email lead capture, features not found in Cody AI or Voiceflow.
Cody AI imposes content limits based on the plan, from 1,000 documents in the Basic plan to 25,000 documents and website pages in the Advanced plan. Voiceflow's content limits vary from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Cody AI allows between 3 and 50 bots depending on the plan. Voiceflow ranges from 2 agents in the Sandbox plan to unlimited agents in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center.
Voiceflow is the only platform that includes a chatbot flow builder, a feature not available in Cody AI and My AskAI.
Cody AI supports integrations with files (pdf, docx, ppts, txt) and websites. Voiceflow integrates with websites, files (text, PDF, docx), sitemaps, and third-party software like Zendesk Help Center. My AskAI offers a broader range of integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Cody AI integrates with Slack, Discord, and Zapier. Voiceflow supports a wider range of end-user integrations, including WhatsApp, Discord, Slack, Telegram, Webchat, Dialogflow, Rasa, Twilio SMS, and Microsoft Teams. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Voiceflow and My AskAI are GDPR compliant, while Cody AI is not. Voiceflow is also SOC-2 compliant, a certification not held by Cody AI or My AskAI.
Cody AI offers the same level of support across all plans. Voiceflow's support ranges from community support in the Sandbox plan to priority support and an account manager in the Enterprise plan. My AskAI provides web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.
Cody AI uses GPT-4o and Claude 3.5 Sonnet. Voiceflow supports all LLMs in its Pro, Teams, and Enterprise plans, with ChatGPT available in the Sandbox plan. My AskAI offers GPT-4o in the Essentials and Pro plans, and GPT-4o/Claude/Gemini in the Enterprise plan.
All three platforms—Cody AI, Voiceflow, and My AskAI—offer API access.
In summary, My AskAI differentiates itself with features specifically for support agents, human handover capabilities, a comprehensive range of integrations, and extensive support options, positioning it as a robust solution in comparison to Cody AI and Voiceflow.
