AI customer support features comparison: Cody AI vs Userlike

Overview of AI Customer Support Tools

Cody AI, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each of these platforms offers unique features, pricing plans, and capabilities, which we will explore in detail.

AI Customer Support Features

All three platforms—Cody AI, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of customer service teams.

Pricing Plans

Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Userlike provides a more complex pricing structure with a free plan, Team at $130/month, Corporate at $350/month, and a custom Flex plan. Additionally, Userlike charges for WhatsApp campaigns and additional users. My AskAI's pricing is straightforward with Essentials at $60/month, Pro at $99/month, and Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly. Cody AI charges $29, while My AskAI charges $99. Userlike's pricing is not specified and is available upon request.

Usage Tiers

Cody AI's usage is tiered based on credits, with the Basic plan offering 2,500 credits, Premium 10,000 credits, and Advanced 25,000 credits. Userlike provides unlimited conversations across all paid plans. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.

Human Handover

Human handover is a critical feature for seamless customer support. My AskAI is the only platform among the three that offers this capability, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Both Userlike and My AskAI provide conversation analytics and insights, enabling businesses to gain valuable insights into customer interactions. Cody AI does not offer this feature.

AI Email Assistant

My AskAI is unique in offering an AI email assistant, which can help automate email responses and manage email queries efficiently. This feature is not available in Cody AI or Userlike.

Email Lead Capture

Both Userlike and My AskAI offer email lead capture capabilities, assisting businesses in gathering valuable customer information through email interactions. Cody AI does not provide this feature.

Content Limits

Cody AI imposes content limits based on the plan, ranging from 1,000 to 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information about content limits.

Number of Chatbots/Agents

Cody AI's plans allow for a varying number of chatbots, from 3 bots in the Basic plan to 50 bots in the Advanced plan. My AskAI offers 1 chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots/agents.

Hosted Help Centre

None of the three platforms provide a hosted help center.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, allowing for customizable conversation flows. This feature is not available in Cody AI or My AskAI.

Integrations (Content/Knowledge)

Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. Userlike supports integration with FAQ documents, customer service transcripts, product documentation, and previous chat histories. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.

Integrations (End Users)

Cody AI integrates with Slack, Discord, and Zapier. Userlike supports integration with website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

Both Userlike and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Support levels vary, with My AskAI offering web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and Success Manager support for Enterprise. Cody AI offers the same level of support across all plans, and Userlike provides GPT-4 support across all paid plans with professional onboarding and a dedicated account manager for the Flex plan.

AI Models Available and API Access

Cody AI and My AskAI both use GPT-4o, with My AskAI also offering Claude and Gemini models for the Enterprise plan. Userlike specifies GPT-4 for the Corporate and Flex plans, but does not specify models for the Free and Team plans. All three platforms provide API access.

Conclusion

My AskAI offers comprehensive features and integrations, particularly excelling in providing AI features for support agents, human handover, AI email assistant, and extensive content and end-user integrations. This positions My AskAI as a robust option for businesses seeking a versatile AI customer support solution.