Cody AI and Userlike are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Cody AI offers a straightforward pricing structure, with costs set at $29 per 1,000 tickets or chats and three usage tiers: Basic, Premium, and Advanced, priced at $29, $99, and $249 per month, respectively. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
Userlike, on the other hand, provides a more flexible pricing model with a price on application (POA) for 1,000 tickets or chats and various usage tiers that all support unlimited conversations. These tiers include Free, Team at $130 per month, Corporate at $350 per month, and a custom-priced Flex plan. Userlike also offers additional features like analytics/insights and email lead capture, although it similarly does not support human handover or an AI email assistant. Additional services such as WhatsApp campaigns and extra users are available at additional costs.
Overall, Cody AI presents a more budget-friendly option with a simpler pricing structure, while Userlike offers a broader range of features and flexibility in usage tiers and additional services.
| Feature | Cody AI | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each of these platforms offers unique features, pricing plans, and capabilities, which we will explore in detail.
All three platforms—Cody AI, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of customer service teams.
Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Userlike provides a more complex pricing structure with a free plan, Team at $130/month, Corporate at $350/month, and a custom Flex plan. Additionally, Userlike charges for WhatsApp campaigns and additional users. My AskAI's pricing is straightforward with Essentials at $60/month, Pro at $99/month, and Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. Cody AI charges $29, while My AskAI charges $99. Userlike's pricing is not specified and is available upon request.
Cody AI's usage is tiered based on credits, with the Basic plan offering 2,500 credits, Premium 10,000 credits, and Advanced 25,000 credits. Userlike provides unlimited conversations across all paid plans. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Human handover is a critical feature for seamless customer support. My AskAI is the only platform among the three that offers this capability, ensuring that complex queries can be escalated to human agents when necessary.
Both Userlike and My AskAI provide conversation analytics and insights, enabling businesses to gain valuable insights into customer interactions. Cody AI does not offer this feature.
My AskAI is unique in offering an AI email assistant, which can help automate email responses and manage email queries efficiently. This feature is not available in Cody AI or Userlike.
Both Userlike and My AskAI offer email lead capture capabilities, assisting businesses in gathering valuable customer information through email interactions. Cody AI does not provide this feature.
Cody AI imposes content limits based on the plan, ranging from 1,000 to 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information about content limits.
Cody AI's plans allow for a varying number of chatbots, from 3 bots in the Basic plan to 50 bots in the Advanced plan. My AskAI offers 1 chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not specify the number of chatbots/agents.
None of the three platforms provide a hosted help center.
Userlike includes a chatbot flow builder, allowing for customizable conversation flows. This feature is not available in Cody AI or My AskAI.
Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. Userlike supports integration with FAQ documents, customer service transcripts, product documentation, and previous chat histories. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.
Cody AI integrates with Slack, Discord, and Zapier. Userlike supports integration with website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both User
