AI customer support features comparison: Cody AI vs Userdesk

Overview

Cody AI, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Cody AI, Userdesk, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of customer support teams.

Pricing Plans

Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Userdesk provides a broader range of plans, starting with a free tier and scaling up to an Enterprise plan at $499/month. My AskAI has three pricing options: Essentials at $60/month, Pro at $99/month, and Enterprise, which is priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When comparing the cost per 1,000 tickets or chats, Cody AI charges $29, Userdesk charges $24, and My AskAI charges $99. Although My AskAI's rate is higher, it includes additional features such as human handover and conversation analytics.

Usage Tiers

Cody AI's usage tiers range from 2,500 to 25,000 credits depending on the plan. Userdesk offers usage tiers from 30 AI messages per month in the free plan to 100,000 AI messages per month in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.

Human Handover

Human handover is a critical feature for seamless customer support, and My AskAI is the only platform among the three that offers this feature. Cody AI and Userdesk do not support human handover.

Conversation Analytics/Insights

My AskAI provides conversation analytics and insights, which are absent in both Cody AI and Userdesk. This feature allows businesses to gain deeper insights into customer interactions and improve their support strategies.

AI Email Assistant and Email Lead Capture

My AskAI includes an AI email assistant and email lead capture capabilities, whereas Cody AI does not offer these features. Userdesk supports email lead capture but lacks an AI email assistant.

Content Limits

Cody AI limits content based on the plan, ranging from 1,000 to 25,000 documents and website pages. Userdesk's limits are based on training words, from 50,000 in the free plan to 50,000,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Cody AI allows between 3 to 50 bots depending on the plan. Userdesk ranges from 1 chatbot in the free plan to 50 chatbots in the Enterprise plan. My AskAI offers 1 bot with two modes (public and private) in the Essentials and Pro plans, and unlimited bots in the Enterprise plan.

Integrations

Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. Userdesk supports websites, files (PDFs), Notion pages, and sitemaps. My AskAI provides a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

End User Integrations

Cody AI integrates with Slack, Discord, and Zapier. Userdesk supports WordPress, Shopify, Webflow, Wix, Slack, and any website. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

Both Userdesk and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, Cody AI offers the same level of support across all plans. Userdesk’s support details are not provided. My AskAI offers tiered support levels, with Essentials providing web and email support, Pro offering priority support, and Enterprise including access to a success manager and Slack support.

AI Models and API Access

Cody AI uses GPT-4o and Claude 3.5 Sonnet models. Userdesk uses GPT-3.5 and GPT-4 models, depending on the plan. My AskAI employs GPT-4o for Essentials and Pro plans, with the Enterprise plan offering a choice between GPT-4o, Claude, and Gemini. All three platforms provide API access.

Conclusion

While all three platforms—Cody AI, Userdesk, and My AskAI—offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, comprehensive integrations, human handover, and conversation analytics. These features, combined with flexible pricing and extensive support, position My AskAI as a versatile solution for businesses seeking advanced AI-driven customer support.