Cody AI and Stonly are AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers a straightforward pricing model with three tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Each tier provides a set number of credits, with the cost per 1,000 tickets or chats set at $29. However, Cody AI lacks features like human handover, analytics/insights, AI email assistant, and email lead capture.
On the other hand, Stonly’s pricing is less transparent for the cost per 1,000 tickets or chats, as it is provided on application (POA). Stonly offers three pricing plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. Unlike Cody AI, Stonly includes analytics and insights, which can be beneficial for businesses looking to gain deeper understanding and optimization of their customer support operations. However, Stonly also does not offer human handover, AI email assistant, or email lead capture features.
In summary, Cody AI positions itself as a cost-effective solution with clear pricing and usage tiers, while Stonly offers advanced analytics capabilities at a higher and less transparent price point. Both tools aim to deflect support tickets but differ in their additional features and pricing structures.
| Feature | Cody AI | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | No | Yes |
| Pricing Page | Cody AI pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Stonly, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets and streamline customer service processes. Each offers unique features and pricing plans tailored to different business needs.
All three platforms—Cody AI, Stonly, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, enhancing their efficiency and effectiveness in handling customer inquiries.
Cody AI offers three tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Stonly's pricing starts at $124/month for the Starter plan, $249/month for the Business plan, with custom pricing for the Enterprise plan. My AskAI offers Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Cody AI charges $29, while My AskAI charges $99. Stonly's pricing for this feature is provided on application (POA).
Cody AI’s usage tiers range from 2,500 to 25,000 credits across its plans. My AskAI offers 200 conversations/month for Essentials, 1,000 conversations/month for Pro, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits. Stonly does not provide information on usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Cody AI or Stonly.
Both Stonly and My AskAI offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. Cody AI does not provide this feature.
My AskAI includes an AI email assistant and email lead capture capabilities, features absent in both Cody AI and Stonly.
Cody AI sets content limits based on the plan, ranging from 1,000 to 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not specify content limits.
Cody AI’s plans support between 3 to 50 bots depending on the tier. My AskAI offers 1 bot with two modes (public and private) for Essentials and Pro plans, and unlimited bots for the Enterprise plan. Stonly does not provide details on the number of chatbots or agents.
Stonly includes a hosted help center, a feature not available in Cody AI or My AskAI.
None of the three platforms—Cody AI, Stonly, or My AskAI—offer a chatbot flow builder.
My AskAI supports a broad range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. Stonly’s content/knowledge integrations are not specified.
My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Cody AI integrates with Slack, Discord, and Zapier. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.
Both Stonly and My AskAI are GDPR compliant. None of the three platforms are SOC-2 compliant.
Cody AI offers the same level of support across all plans. Stonly provides priority support and a dedicated account executive for its Enterprise plan, but does not specify support details for other plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Cody AI uses GPT-4o and Claude 3.5 Sonnet. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise. Stonly does not specify the AI models it uses.
All three platforms—Cody AI, Stonly, and My AskAI—offer API access, enabling businesses to integrate the tools into their existing systems.
In summary, My AskAI stands out with its comprehensive feature set, including AI features for support agents, human handover, AI email assistant, and extensive integrations. Its competitive p
