Cody AI and SiteGPT are AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers a tiered pricing model based on credits, with the Basic plan costing $29 per month for 2,500 credits, Premium at $99 per month for 10,000 credits, and Advanced at $249 per month for 25,000 credits. It charges $29 per 1,000 tickets or chats. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
On the other hand, SiteGPT provides more comprehensive offerings with a pricing structure starting at $49 per month for the Starter plan, which includes 4,000 messages. The Growth plan is $99 per month for 10,000 messages, the Scale plan is $399 per month for 40,000 messages, and the Enterprise plan offers unlimited messages starting at $999 per month. SiteGPT charges $25 per 1,000 tickets or chats. It includes features like human handover, analytics/insights, and email lead capture, although it does not offer an AI email assistant. Additionally, SiteGPT offers options to remove branding for an extra fee and purchase additional messages.
| Feature | Cody AI | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $25 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three tools, focusing on their key aspects.
All three platforms—Cody AI, SiteGPT, and My AskAI—offer AI customer support features aimed at reducing the volume of support tickets. However, when it comes to AI features for support agents, Cody AI does not provide these, whereas both SiteGPT and My AskAI do.
Cody AI offers three pricing plans: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. SiteGPT's plans start at $49 per month for the Starter plan, $99 per month for Growth, $399 per month for Scale, and Enterprise plans starting at $999 per month. My AskAI has a more streamlined pricing structure with Essentials at $60, Pro at $99, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly between the platforms. Cody AI charges $29, SiteGPT charges $25, and My AskAI charges $99.
Cody AI's usage tiers are based on credits, with the Basic plan offering 2,500 credits, Premium 10,000 credits, and Advanced 25,000 credits. SiteGPT's tiers are based on messages per month, ranging from 4,000 to unlimited messages. My AskAI uses a conversation-based model, with Essentials allowing 200 conversations per month, Pro 1,000 conversations, and Enterprise offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, whereas Cody AI does not. Similarly, conversation analytics and insights are available in SiteGPT and My AskAI but are absent in Cody AI.
My AskAI stands out by offering an AI email assistant, a feature not available in Cody AI or SiteGPT. Both SiteGPT and My AskAI provide email lead capture capabilities, which Cody AI lacks.
Cody AI's content limits vary by plan, with the Basic plan supporting 1,000 documents, Premium 10,000 documents and website pages, and Advanced 25,000 documents and website pages. SiteGPT's content limits range from 200 to 100,000 training web pages. In contrast, My AskAI offers unlimited webpages and documents across all plans, updated automatically.
Cody AI allows 3 bots in the Basic plan, 15 in Premium, and 50 in Advanced. SiteGPT offers 1 chatbot in the Starter plan, 2 in Growth, 5 in Scale, and unlimited in Enterprise. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in the Enterprise plan.
For content and knowledge integrations, Cody AI supports files and websites, SiteGPT supports a broader range including Google Drive and Dropbox, and My AskAI supports an extensive list including Confluence, Gitbook, and Zendesk. For end-user integrations, Cody AI supports Slack, Discord, and Zapier. SiteGPT supports platforms like Google Chat, Messenger, and Slack. My AskAI offers the most comprehensive integration options, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.
Both SiteGPT and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Support levels vary, with My AskAI offering the most extensive support options, including Slack and a success manager for Enterprise plans.
All three platforms use GPT-4o for their AI models, with My AskAI also offering Claude and Gemini models for Enterprise plans. All three platforms provide API access.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities like an AI email assistant, extensive integrations, and comprehensive support options. The pricing and usage tiers also provide flexibility for various business needs.
