AI customer support features comparison: Cody AI vs SiteGPT

Overview

Cody AI, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three tools, focusing on their key aspects.

AI Customer Support Features

All three platforms—Cody AI, SiteGPT, and My AskAI—offer AI customer support features aimed at reducing the volume of support tickets. However, when it comes to AI features for support agents, Cody AI does not provide these, whereas both SiteGPT and My AskAI do.

Pricing Plans

Cody AI offers three pricing plans: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. SiteGPT's plans start at $49 per month for the Starter plan, $99 per month for Growth, $399 per month for Scale, and Enterprise plans starting at $999 per month. My AskAI has a more streamlined pricing structure with Essentials at $60, Pro at $99, and Enterprise plans available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly between the platforms. Cody AI charges $29, SiteGPT charges $25, and My AskAI charges $99.

Usage Tiers

Cody AI's usage tiers are based on credits, with the Basic plan offering 2,500 credits, Premium 10,000 credits, and Advanced 25,000 credits. SiteGPT's tiers are based on messages per month, ranging from 4,000 to unlimited messages. My AskAI uses a conversation-based model, with Essentials allowing 200 conversations per month, Pro 1,000 conversations, and Enterprise offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Analytics

Both SiteGPT and My AskAI support human handover, whereas Cody AI does not. Similarly, conversation analytics and insights are available in SiteGPT and My AskAI but are absent in Cody AI.

Additional Features

My AskAI stands out by offering an AI email assistant, a feature not available in Cody AI or SiteGPT. Both SiteGPT and My AskAI provide email lead capture capabilities, which Cody AI lacks.

Content Limits

Cody AI's content limits vary by plan, with the Basic plan supporting 1,000 documents, Premium 10,000 documents and website pages, and Advanced 25,000 documents and website pages. SiteGPT's content limits range from 200 to 100,000 training web pages. In contrast, My AskAI offers unlimited webpages and documents across all plans, updated automatically.

Number of Chatbots/Agents

Cody AI allows 3 bots in the Basic plan, 15 in Premium, and 50 in Advanced. SiteGPT offers 1 chatbot in the Starter plan, 2 in Growth, 5 in Scale, and unlimited in Enterprise. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro, and unlimited chatbots in the Enterprise plan.

Integrations

For content and knowledge integrations, Cody AI supports files and websites, SiteGPT supports a broader range including Google Drive and Dropbox, and My AskAI supports an extensive list including Confluence, Gitbook, and Zendesk. For end-user integrations, Cody AI supports Slack, Discord, and Zapier. SiteGPT supports platforms like Google Chat, Messenger, and Slack. My AskAI offers the most comprehensive integration options, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.

Compliance and Support

Both SiteGPT and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Support levels vary, with My AskAI offering the most extensive support options, including Slack and a success manager for Enterprise plans.

AI Models and API Access

All three platforms use GPT-4o for their AI models, with My AskAI also offering Claude and Gemini models for Enterprise plans. All three platforms provide API access.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities like an AI email assistant, extensive integrations, and comprehensive support options. The pricing and usage tiers also provide flexibility for various business needs.