AI customer support features comparison: Cody AI vs Neople
Cody AI and Neople are AI customer support tools designed to deflect support tickets, each offering different features and pricing structures. Cody AI is positioned as a more cost-effective solution, with pricing starting at $29 per 1,000 tickets or chats. It offers three usage tiers: Basic, Premium, and Advanced, with monthly plans priced at $29, $99, and $249 respectively. However, Cody AI lacks features such as human handover, analytics/insights, and AI email assistance, which may limit its functionality for some users.
In contrast, Neople is a significantly more expensive option, with a price of $334 per 1,000 tickets or chats. The company does not provide detailed usage tiers or specific features like human handover, analytics/insights, or email lead capture. Neople's price plans are substantially higher, starting at €1500 per month for the Junior plan, €2500 for the Medior plan, and an additional €1000 for the Senior plan. This indicates that Neople may be targeting larger enterprises with more complex needs, although the lack of detailed feature information makes direct comparison challenging.
Full breakdown: All available features and pricing
| Feature | Cody AI | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo |
Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $334 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | No | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Not provided | Yes |
| Pricing Page | Cody AI pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots |
Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier |
Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | All of the plans have the same level of support offered | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet |
TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Overview
Cody AI, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a unique set of features, pricing plans, and capabilities to cater to various business needs.
AI Customer Support Features
Cody AI and My AskAI both offer AI customer support features, whereas Neople does not. This makes Cody AI and My AskAI more pertinent for businesses looking to automate customer interactions and deflect support tickets.
AI Features for Support Agents
Neople and My AskAI provide AI features specifically designed for support agents. Cody AI lacks this capability, positioning Neople and My AskAI as more comprehensive solutions for enhancing the productivity of support staff.
Pricing Plans
Cody AI offers three pricing tiers: Basic at $29/mo, Premium at $99/mo, and Advanced at $249/mo. Neople's pricing starts at €1500/mo for the Junior plan, €2500/mo for the Medior plan, and an additional €1000 for the Senior plan. My AskAI provides more flexible pricing with Essentials at $60, Pro at $99, and Enterprise available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Cody AI charges $29 per 1,000 tickets/chats, whereas Neople's rate is significantly higher at $334. My AskAI is priced at $99 per 1,000 tickets/chats, balancing affordability with advanced features.
Usage Tiers
Cody AI's usage tiers include Basic with 2,500 credits, Premium with 10,000 credits, and Advanced with 25,000 credits. My AskAI offers Essentials with 200 conversations/mo, Pro with 1,000 conversations/mo, and Enterprise with unlimited conversations. Additional conversations are priced at $0.10 each. Neople does not provide specific usage tiers.
Human Handover
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Cody AI and Neople do not offer this feature, making My AskAI more versatile for complex customer interactions.
Conversation Analytics/Insights
My AskAI includes conversation analytics and insights, providing valuable data for improving customer interactions. Cody AI and Neople do not offer this feature, giving My AskAI an advantage in performance tracking and optimization.
AI Email Assistant and Email Lead Capture
My AskAI is the only platform among the three to offer an AI email assistant and email lead capture functionalities. These features enhance My AskAI's capability to manage and convert leads through email, offering additional value for businesses.
Content Limits
Cody AI imposes content limits based on the plan: Basic allows 1,000 documents, Premium allows 10,000 documents and website pages, and Advanced allows 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, updated automatically, providing greater flexibility and scalability.
Number of Chatbots/Agents
Cody AI offers 3 bots in the Basic plan, 15 in the Premium, and 50 in the Advanced. My AskAI provides 1 bot with 2 modes (public and private) in both Essentials and Pro plans, and unlimited bots in the Enterprise plan. Neople does not specify the number of chatbots/agents available.
Integrations
Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom. For end-user integrations, My AskAI supports platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, surpassing Cody AI's integrations with Slack, Discord, and Zapier. Neople's integrations are not specified.
Compliance
My AskAI and Neople are GDPR compliant, ensuring data protection and privacy. Neople is also SOC-2 compliant, while Cody AI does not meet these compliance standards.
Support
Cody AI offers the same level of support across all plans. My AskAI provides tiered support: web and email for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Neople's support levels are not clearly specified.
AI Models Available
Cody AI uses GPT-4o and Claude 3.5 Sonnet models. My AskAI offers GPT-4o across all plans, with additional models such as Claude and Gemini available for the Enterprise plan. Neople's AI models are not disclosed.
API Access
Both Cody AI and My AskAI offer API access, enabling businesses to integrate their AI capabilities into existing systems. Neople's API access details are not provided.
In conclusion, My AskAI stands out with its comprehensive features, flexible pricing, extensive integrations, and additional functionalities like AI email assistance and lead capture, making it a robust choice for businesses seeking to enhance their customer support operations.
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