Cody AI and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers a straightforward pricing model with three tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Each tier corresponds to different credit limits, with pricing set at $29 per 1,000 tickets or chats. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture, which might limit its functionality for businesses requiring comprehensive support capabilities.
In contrast, LiveHelpNow provides a more modular pricing structure, charging per agent for various services like live chat, ticket management, and call management. Specific prices include $21 per agent for live chat and texting, and $95 per month for a chatbot. LiveHelpNow supports human handover, analytics/insights, and email lead capture, enhancing its utility for more complex customer support needs. However, the price per 1,000 tickets or chats is not explicitly provided, and some features like KPI dashboards and multiple ticket forms have undisclosed pricing. This makes LiveHelpNow potentially more flexible but also less transparent in terms of overall cost.
| Feature | Cody AI | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, LiveHelpNow, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.
All three platforms, Cody AI, LiveHelpNow, and My AskAI, offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Cody AI falls short as it does not offer these capabilities, unlike LiveHelpNow and My AskAI.
Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. LiveHelpNow has a more complex pricing structure with separate costs for different features like live chat, ticket management, and AI capabilities, making it potentially more expensive and harder to predict total costs. My AskAI offers three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with custom pricing, along with a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Cody AI charges $29, while My AskAI charges $99. LiveHelpNow's pricing for this is not provided. Cody AI offers usage tiers based on credits, whereas My AskAI's plans are based on conversation limits, with additional charges of $0.10 per conversation beyond the set limits.
Cody AI does not support human handover, which is a feature both LiveHelpNow and My AskAI offer. Additionally, Cody AI lacks conversation analytics and insights, features that are available with LiveHelpNow and My AskAI.
My AskAI stands out by offering an AI email assistant, a feature not available with Cody AI or LiveHelpNow. Both LiveHelpNow and My AskAI provide email lead capture, while Cody AI does not.
Cody AI's content limits vary by plan, with the Basic plan allowing 1,000 documents, scaling up to 25,000 documents and website pages in the Advanced plan. My AskAI offers unlimited webpages and documents across all plans, updated automatically. The number of chatbots or agents also varies, with Cody AI offering up to 50 bots in the Advanced plan, while My AskAI provides unlimited bots in its Enterprise plan.
LiveHelpNow offers a hosted help center, a feature not available with Cody AI or My AskAI. None of the platforms provide a chatbot flow builder.
Cody AI integrates with files and websites, whereas LiveHelpNow offers a broader range of integrations, including documents and help centers. My AskAI has the most extensive integration options, supporting websites, various file types, and numerous platforms like Google Drive, Notion, Confluence, and more.
Both LiveHelpNow and My AskAI are GDPR compliant, whereas Cody AI is not. My AskAI offers tiered support levels depending on the plan, with the Enterprise plan including a dedicated success manager and Slack support.
Cody AI uses GPT-4o and Claude 3.5 Sonnet for its AI models. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. All three platforms provide API access.
Each platform has its strengths and weaknesses. Cody AI is more straightforward but lacks several advanced features. LiveHelpNow offers a wide range of features but can be complex and potentially costly. My AskAI provides robust features, extensive integrations, and straightforward pricing, making it a strong contender in the AI customer support market.
