AI customer support features comparison: Cody AI vs LiveHelpNow

AI Customer Support Tools Overview

Cody AI, LiveHelpNow, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing models, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms, Cody AI, LiveHelpNow, and My AskAI, offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Cody AI falls short as it does not offer these capabilities, unlike LiveHelpNow and My AskAI.

Pricing Plans

Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. LiveHelpNow has a more complex pricing structure with separate costs for different features like live chat, ticket management, and AI capabilities, making it potentially more expensive and harder to predict total costs. My AskAI offers three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with custom pricing, along with a 30-day free trial on all plans without requiring a credit card.

AI Pricing and Usage Tiers

For AI pricing per 1,000 tickets or chats, Cody AI charges $29, while My AskAI charges $99. LiveHelpNow's pricing for this is not provided. Cody AI offers usage tiers based on credits, whereas My AskAI's plans are based on conversation limits, with additional charges of $0.10 per conversation beyond the set limits.

Human Handover and Analytics

Cody AI does not support human handover, which is a feature both LiveHelpNow and My AskAI offer. Additionally, Cody AI lacks conversation analytics and insights, features that are available with LiveHelpNow and My AskAI.

AI Email Assistant and Lead Capture

My AskAI stands out by offering an AI email assistant, a feature not available with Cody AI or LiveHelpNow. Both LiveHelpNow and My AskAI provide email lead capture, while Cody AI does not.

Content Limits and Chatbots

Cody AI's content limits vary by plan, with the Basic plan allowing 1,000 documents, scaling up to 25,000 documents and website pages in the Advanced plan. My AskAI offers unlimited webpages and documents across all plans, updated automatically. The number of chatbots or agents also varies, with Cody AI offering up to 50 bots in the Advanced plan, while My AskAI provides unlimited bots in its Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

LiveHelpNow offers a hosted help center, a feature not available with Cody AI or My AskAI. None of the platforms provide a chatbot flow builder.

Integrations

Cody AI integrates with files and websites, whereas LiveHelpNow offers a broader range of integrations, including documents and help centers. My AskAI has the most extensive integration options, supporting websites, various file types, and numerous platforms like Google Drive, Notion, Confluence, and more.

GDPR Compliance and Support

Both LiveHelpNow and My AskAI are GDPR compliant, whereas Cody AI is not. My AskAI offers tiered support levels depending on the plan, with the Enterprise plan including a dedicated success manager and Slack support.

AI Models and API Access

Cody AI uses GPT-4o and Claude 3.5 Sonnet for its AI models. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. All three platforms provide API access.

Conclusion

Each platform has its strengths and weaknesses. Cody AI is more straightforward but lacks several advanced features. LiveHelpNow offers a wide range of features but can be complex and potentially costly. My AskAI provides robust features, extensive integrations, and straightforward pricing, making it a strong contender in the AI customer support market.