AI customer support features comparison:Cody AIvs LivechatAI

AI Customer Support Tools Comparison

General Overview

Cody AI, LivechatAI, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures to cater to different business needs.

AI Customer Support Features

All three platforms—Cody AI, LivechatAI, and My AskAI—provide AI customer support features. They aim to automate responses to common queries and reduce the workload on human agents.

AI Features for Support Agents

While Cody AI does not offer AI features specifically for support agents, both LivechatAI and My AskAI do. This additional functionality can assist support agents in managing and resolving tickets more efficiently.

Pricing Plans

Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. LivechatAI has a wider range of plans, starting with a free option and going up to $389 per month for the Expert plan. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Cody AI charges $29 per 1,000 tickets/chats, which is the lowest among the three. LivechatAI charges $55, while My AskAI is priced at $99 for the same volume.

Usage Tiers

Cody AI's usage tiers range from 2,500 to 25,000 credits based on the plan. LivechatAI offers a variety of message limits, including unlimited messages in their higher-tier plans. My AskAI provides 200 to 1,000 conversations per month, with additional conversations costing $0.10 each. The Enterprise plan offers unlimited usage.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Cody AI does not offer this feature.

Conversation Analytics/Insights

LivechatAI and My AskAI both provide conversation analytics and insights, which can be crucial for improving customer support strategies. Cody AI lacks this capability.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant and email lead capture features, which are not available in Cody AI or LivechatAI.

Content Limits

Cody AI's content limits vary by plan, ranging from 1,000 to 25,000 documents and website pages. LivechatAI offers unlimited content with a 100 million character limit across most plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Cody AI allows 3 to 50 bots depending on the plan. LivechatAI ranges from 1 to 10 AI bots. My AskAI offers 1 bot with two modes (public and private) in lower plans and unlimited bots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder.

Integrations

Cody AI supports file and website integrations. LivechatAI extends this to sitemaps and Q&A. My AskAI provides the most extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

End User Integrations

Cody AI integrates with Slack, Discord, and Zapier. LivechatAI includes Slack, WhatsApp, and Make.com. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.

Compliance and Support

LivechatAI and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Support varies, with My AskAI offering the most comprehensive support options, including web, email, video, Slack, and a success manager for Enterprise plans.

AI Models and API Access

All three platforms offer API access. Cody AI and My AskAI use GPT-4o, with My AskAI also offering Claude and Gemini for Enterprise users. LivechatAI supports GPT-4o, Llama, Mistral, and Claude.

Conclusion

While Cody AI, LivechatAI, and My AskAI all offer robust AI customer support solutions, My AskAI provides a more comprehensive set of features, particularly in terms of integrations, support, and additional functionalities like an AI email assistant. This makes My AskAI a versatile choice for businesses seeking an all-encompassing AI customer support tool.