Cody AI and Kommunicate are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Cody AI offers a straightforward pricing structure with a cost of $29 per 1,000 tickets or chats. It provides three usage tiers: Basic at $29 per month for 2,500 credits, Premium at $99 per month for 10,000 credits, and Advanced at $249 per month for 25,000 credits. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
Kommunicate, on the other hand, charges $84 per 1,000 tickets or chats and offers three pricing plans: Lite at $100 per month for 1,000 messages, Advanced at $200 per month for 5,000 messages, and Enterprise with custom pricing. Unlike Cody AI, Kommunicate includes human handover, analytics/insights, and email lead capture in its feature set, though it does not offer an AI email assistant. These additional capabilities may appeal to businesses seeking more comprehensive customer support solutions.
| Feature | Cody AI | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $84 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI,Kommunicate, andMy AskAIare AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing models, and capabilities aimed at catering to different business needs.
All three platforms—Cody AI, Kommunicate, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, unlike Cody AI and Kommunicate.
Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Kommunicate's pricing starts with Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing. My AskAI provides Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Cody AI charges $29, Kommunicate charges $84, and My AskAI charges $99. While Cody AI appears to be the most cost-effective in this aspect, the overall value should also consider the range of features provided.
Cody AI's usage tiers include Basic with 2,500 credits, Premium with 10,000 credits, and Advanced with 25,000 credits. Kommunicate offers Lite with 1,000 messages, Advanced with 5,000 messages, and Enterprise with custom pricing. My AskAI provides Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover and provide conversation analytics and insights, whereas Cody AI does not offer these features. This makes My AskAI and Kommunicate more suitable for businesses needing detailed interaction data and seamless transitions to human agents.
My AskAI includes an AI email assistant and email lead capture capabilities, features that are not available in Cody AI and Kommunicate. This enhances My AskAI's utility for comprehensive customer support and lead management.
Cody AI's content limits vary by plan, with the Basic plan allowing 1,000 documents and the Advanced plan supporting up to 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, updated automatically. In terms of chatbots, Cody AI's Basic plan supports 3 bots, while My AskAI's Essentials and Pro plans support 1 bot with two modes (public and private), and the Enterprise plan offers unlimited bots.
Cody AI integrates with files (PDF, DOCX, PPTX, TXT) and websites. Kommunicate offers a broader range of content integrations including web scraping, FAQs, and customer interactions, along with multiple CRM systems like Zendesk and Salesforce. My AskAI supports a wide array of integrations for both content/knowledge (e.g., Google Drive, Notion, Confluence) and end-user platforms (e.g., Slack, Teams, Zendesk, Intercom).
Both Kommunicate and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, My AskAI provides tiered support levels, with Essentials offering web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a success manager.
All three platforms provide API access. Cody AI and Kommunicate use the GPT-4o model, while My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models.
In summary, while Cody AI and Kommunicate offer robust AI customer support features, My AskAI distinguishes itself with additional AI capabilities for support agents, comprehensive email features, and extensive integration options. The flexible pricing and 30-day free trial make My AskAI a compelling choice for businesses looking to enhance their customer support infrastructure.
