Cody AI and Helpkit are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Cody AI offers a pricing structure of $29 per 1,000 tickets or chats, with tiered plans including Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Cody AI's usage tiers are defined by credits, ranging from 2,500 to 25,000 credits. However, it lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
In contrast, Helpkit charges $49 per 1,000 tickets or chats and provides a range of plans starting from $19 per month for the Starter plan to $79 per month for the Professional plan, with an additional AI Chatbot option at $49 per month. Helpkit includes analytics and insights as well as email lead capture capabilities, but like Cody AI, it does not offer human handover or an AI email assistant. This positions Helpkit as a slightly more expensive option per ticket but with additional features that may benefit businesses looking for more comprehensive data and lead generation tools.
| Feature | Cody AI | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $49 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Cody AI, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities aimed at enhancing user experience and support efficiency.
All three platforms, Cody AI, Helpkit, and My AskAI, provide AI customer support features. However, My AskAI stands out by offering additional AI features specifically tailored for support agents, which Cody AI and Helpkit do not.
Cody AI's pricing plans range from $29 to $249 per month, while Helpkit's plans range from $19 to $79 per month, with an additional $49 per month for their AI Chatbot. My AskAI's plans range from $60 to $99 per month, with an enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which is not mentioned for Cody AI or Helpkit.
For AI pricing per 1,000 tickets or chats, Cody AI charges $29, Helpkit charges $49, and My AskAI charges $99. Although My AskAI's rate is higher, it includes more comprehensive features and capabilities.
Cody AI provides usage tiers based on credits, with the Basic plan offering 2,500 credits and the Advanced plan offering 25,000 credits. Helpkit does not specify usage tiers. My AskAI offers tiered plans based on the number of conversations, starting with 200 conversations per month on the Essentials plan and unlimited conversations on the Enterprise plan. Additional conversations beyond the limits are billed at $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Cody AI or Helpkit.
Both Helpkit and My AskAI offer conversation analytics and insights, whereas Cody AI does not provide this feature.
My AskAI includes an AI email assistant, a feature not present in either Cody AI or Helpkit.
Both Helpkit and My AskAI offer email lead capture capabilities. Cody AI does not provide this feature.
Cody AI imposes limits on the number of documents and website pages depending on the plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Helpkit does not specify content limits.
Cody AI's plans offer a varying number of chatbots, from 3 bots on the Basic plan to 50 bots on the Advanced plan. Helpkit does not specify the number of chatbots. My AskAI provides 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Helpkit offers a hosted help center, a feature not available in Cody AI or My AskAI.
None of the three platforms provide a chatbot flow builder.
Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Cody AI supports integrations with Slack, Discord, and Zapier. Helpkit integrates with websites. My AskAI provides a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Both Helpkit and My AskAI are GDPR compliant. None of the platforms are SOC-2 compliant.
Cody AI offers the same level of support across all plans. Helpkit's support details are not provided. My AskAI offers tiered support based on the plan, from web and email support on the Essentials plan to priority and success manager support on the Enterprise plan.
Cody AI uses GPT-4o and Claude 3.5 Sonnet. Helpkit uses GPT-4. My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini on the Enterprise plan.
Both Cody AI and My AskAI offer API access. Helpkit does not provide API access.
My AskAI differentiates itself with comprehensive AI features for support agents, extensive integrations, unlimited content, and robust support options. While Cody AI and Helpkit offer competitive pricing and specific features, My AskAI provides a more holistic solution for customer support needs.
