Cody AI and HappyChat AI are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Cody AI offers a pricing structure of $29 per 1,000 tickets/chats with three usage tiers: Basic at $29 per month for 2,500 credits, Premium at $99 per month for 10,000 credits, and Advanced at $249 per month for 25,000 credits. Cody AI does not provide features such as human handover, analytics/insights, AI email assistant, or email lead capture, focusing solely on ticket deflection.
HappyChat AI, on the other hand, is priced at $24 per 1,000 tickets/chats and offers more varied usage tiers, including a free plan for up to 50 messages per month. The paid plans range from Starter at $19 per month for 2,000 messages to an Enterprise Plan at $399 per month for 50,000 messages. Unlike Cody AI, HappyChat AI includes analytics/insights and email lead capture, but similarly lacks human handover and an AI email assistant. This broader feature set and flexible pricing tiers position HappyChat AI as a more versatile option for businesses with varying customer support needs.
| Feature | Cody AI | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $24 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | All of the plans have the same level of support offered | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, HappyChat AI, and My AskAI are AI-powered customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to various business needs. Here's a comparative analysis of these three tools.
All three platforms—Cody AI, HappyChat AI, and My AskAI—provide AI customer support features, enabling automated responses to common customer queries and reducing the burden on human support agents.
My AskAI and HappyChat AI offer AI features specifically for support agents. Cody AI, however, does not provide these additional tools, which may limit its utility for support teams looking to enhance their workflow with AI assistance.
Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. HappyChat AI has a broader range of plans, starting with a Free plan, followed by Starter at $19/month, Growth at $49/month, Pro at $99/month, and an Enterprise Plan at $399/month. My AskAI's pricing is structured into Essentials at $60, Pro at $99, and Enterprise plans with pricing on application (POA). My AskAI also provides a 30-day free trial for all plans without requiring a credit card.
Cody AI charges $29 per 1,000 tickets/chats, while HappyChat AI is slightly cheaper at $24. My AskAI, on the other hand, charges $99 per 1,000 tickets/chats, which is higher but may reflect the advanced features and integrations it offers.
Cody AI's usage tiers range from 2,500 to 25,000 credits depending on the plan. HappyChat AI offers usage from 50 messages per month on the Free plan to 50,000 messages per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Cody AI and HappyChat AI do not offer this feature, potentially limiting their effectiveness in complex customer service scenarios.
Both HappyChat AI and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Cody AI lacks this feature.
My AskAI includes an AI email assistant and email lead capture features, which are not available in Cody AI or HappyChat AI. This makes My AskAI a more comprehensive solution for businesses needing integrated email support.
Cody AI has content limits based on the plan, ranging from 1,000 to 25,000 documents and website pages. HappyChat AI's content limits vary from 20 source pages on the Free plan to 10,000 on the Enterprise plan. My AskAI stands out by offering unlimited webpages and documents across all plans, which are updated automatically.
Cody AI supports 3 to 50 chatbots depending on the plan. HappyChat AI ranges from 1 chatbot on the Free plan to 50 on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder.
Cody AI integrates with files and websites. HappyChat AI supports websites, files, and sitemaps, providing Q&A capabilities. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom, among others.
Cody AI integrates with Slack, Discord, and Zapier. HappyChat AI supports integrations with platforms like WordPress, Webflow, Shopify, Wix, and others, with more integrations coming soon. My AskAI offers a wide array of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.
HappyChat AI and My AskAI are GDPR compliant, but only HappyChat AI is SOC-2
