Cody AI and Dante are AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers a straightforward pricing model with costs of $29 per 1,000 tickets or chats. It features three usage tiers: Basic with 2,500 credits, Premium with 10,000 credits, and Advanced with 25,000 credits. Cody AI's price plans range from $29 to $249 per month, depending on the tier. However, it does not include human handover, analytics, insights, AI email assistance, or email lead capture capabilities.
In contrast, Dante provides a more flexible pricing structure, charging $25 per 1,000 tickets or chats and offering five usage tiers, including a free option. Dante's price plans range from $0 to $399 per month, with additional options like unlimited AI messages for $49 per month and various add-ons. Dante supports human handover, analytics, insights, and email lead capture, but it lacks an AI email assistant. These features make Dante a more comprehensive solution for businesses needing advanced functionalities and scalability.
| Feature | Cody AI | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $25 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing models, and capabilities that cater to different business needs.
All three platforms—Cody AI, Dante, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Cody AI nor Dante provide.
Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Dante has a more complex pricing structure with a free plan and multiple paid tiers ranging from $9/month to $399/month, along with various add-ons. My AskAI offers three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with pricing available on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Dante is the most cost-effective at $25, followed by Cody AI at $29. My AskAI has a higher rate of $99 per 1,000 tickets or chats.
Cody AI offers usage tiers based on credits, with the Basic plan providing 2,500 credits and the Advanced plan offering up to 25,000 credits. Dante's usage tiers are based on message credits, starting from 50 in the free plan up to 40,000 in the Business plan. My AskAI uses a conversation-based model, with the Essentials plan allowing 200 conversations per month and the Enterprise plan offering unlimited conversations.
Both Dante and My AskAI support human handover and provide conversation analytics and insights, whereas Cody AI does not offer these features. This makes My AskAI and Dante more suitable for businesses that require detailed conversation analytics and the ability to escalate issues to human agents.
My AskAI distinguishes itself by offering an AI Email Assistant, a feature not available in Cody AI or Dante. Additionally, My AskAI includes email lead capture capabilities, similar to Dante, but not offered by Cody AI.
Cody AI and Dante have specific limits on the number of documents or characters per chatbot. Cody AI's Advanced plan supports up to 25,000 documents, while Dante's Business plan allows up to 100 million characters. My AskAI offers unlimited webpages and documents across all its plans, providing greater flexibility for users.
Cody AI and Dante provide multiple chatbots depending on the plan, with Cody AI's Advanced plan supporting up to 50 bots and Dante's Business plan supporting up to 40 chatbots. My AskAI offers a single chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Cody AI and Dante offer a range of integrations, but My AskAI leads with extensive content and end-user integrations. My AskAI supports integrations with platforms like Google Drive, Notion, Confluence, SharePoint, and various customer service tools such as Zendesk and Intercom, making it highly versatile.
Both Dante and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. My AskAI provides multiple support levels, including priority support and a dedicated success manager for Enterprise users, which is more comprehensive compared to the support offered by Cody AI and Dante.
All three platforms offer API access. Cody AI and Dante primarily use GPT-4o and GPT-3.5 Turbo models, respectively. My AskAI, however, provides a variety of AI models, including GPT-4o, Claude, and Gemini, especially in its Enterprise plan.
In summary, while Cody AI and Dante offer robust AI customer support features with varied pricing and capabilities, My AskAI stands out with its additional features for support agents, extensive integrations, and comprehensive support options. These distinctions make My AskAI a compelling choice for businesses seeking a versatile and fe
