Cody AI and CustomGPT are both AI customer support tools designed to deflect support tickets, but they differ significantly in pricing, features, and capabilities. Cody AI offers a more cost-effective solution, with a price of $29 per 1,000 tickets/chats. It provides three usage tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. However, Cody AI lacks advanced features such as human handover, analytics/insights, and AI email assistance.
In contrast, CustomGPT is positioned at a higher price point, charging $250 per 1,000 tickets/chats. Its pricing plans start at $99 per month for the Standard tier, $499 per month for the Premium tier, and offer a customizable Enterprise plan. CustomGPT includes advanced features like analytics/insights and email lead capture, though it also lacks human handover and AI email assistance. The higher cost reflects its additional capabilities, catering to businesses that require more in-depth analytics and lead capture functionalities.
| Feature | Cody AI | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $250 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, CustomGPT, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Cody AI, CustomGPT, and My AskAI—provide AI customer support features. However, only My AskAI extends its capabilities to offer AI features specifically designed for support agents, making it a more comprehensive solution for customer support teams.
Cody AI offers three pricing plans: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. CustomGPT's plans are priced higher, with Standard at $99 per month, Premium at $499 per month, and custom pricing for Enterprise. My AskAI's plans are Essentials at $60, Pro at $99, and custom pricing for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to evaluate the service.
Cody AI charges $29 per 1,000 tickets/chats, while CustomGPT is significantly higher at $250 for the same volume. My AskAI charges $99 per 1,000 tickets/chats, positioning itself as a mid-range option in terms of cost.
Cody AI's usage tiers are defined by credits: Basic with 2,500 credits, Premium with 10,000 credits, and Advanced with 25,000 credits. CustomGPT offers tiers based on GPT-4 queries per month: Standard with 1,000 queries, Premium with 5,000 queries, and custom options for Enterprise. My AskAI, on the other hand, provides conversation-based tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and unlimited conversations for Enterprise, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI stands out by offering human handover capabilities, a feature not available in Cody AI and CustomGPT. Both CustomGPT and My AskAI provide conversation analytics and insights, whereas Cody AI does not.
My AskAI includes an AI email assistant and email lead capture features, which are absent in both Cody AI and CustomGPT. This makes My AskAI a more versatile tool for comprehensive customer support and lead management.
Cody AI has content limits based on documents and website pages, with the Advanced plan allowing up to 25,000 documents and website pages. CustomGPT's limits are based on word count, with the Premium plan storing up to 300 million words. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. For chatbots, Cody AI supports up to 50 bots in its Advanced plan, CustomGPT allows up to 100 custom chatbots in its Premium plan, and My AskAI provides unlimited agents in its Enterprise plan.
Cody AI supports integrations with files and websites, while CustomGPT offers a broader range, including helpdesks, knowledge bases, public web content, and various file formats. My AskAI provides extensive integrations with websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more, making it highly adaptable to different business ecosystems.
Both CustomGPT and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. My AskAI offers tiered support with Essentials providing web and email support, Pro offering priority support, and Enterprise including a success manager and Slack support. CustomGPT's support varies by plan, with the Enterprise plan offering the most comprehensive support including a dedicated account manager and prioritized engineering support.
Cody AI and CustomGPT primarily utilize GPT-4 for their AI models. My AskAI offers a broader range of AI models, including GPT-4o, Claude, and Gemini, providing flexibility in AI capabilities. All three platforms offer API access, enabling integration with other systems and custom applications.
In summary, while Cody AI and CustomGPT offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities for support agents, extensive integrations, and comprehensive support options. Its competitive pricing and free trial further position it as an attractive option for businesses looking to enha
