AI customer support features comparison:Cody AIvs Customerly

Overview

Cody AI, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features and pricing structures to cater to various business needs.

AI Customer Support Features

All three platforms—Cody AI, Customerly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Cody AI nor Customerly offer.

Pricing Plans

Cody AI has three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Customerly offers four tiers: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. My AskAI provides three tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost for handling 1,000 tickets/chats varies significantly among the platforms. Cody AI charges $29, Customerly charges $300, and My AskAI charges $99.

Usage Tiers

Cody AI's usage tiers range from 2,500 to 25,000 credits across its three plans. Customerly uses a usage-based billing system for all but its Essential plan, which does not provide usage details. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in its Pro plan, and unlimited conversations in its Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents. Cody AI does not offer this feature.

Conversation Analytics/Insights

Customerly and My AskAI provide conversation analytics and insights, helping businesses understand and optimize customer interactions. Cody AI lacks this feature.

AI Email Assistant and Email Lead Capture

Customerly and My AskAI both offer AI email assistants and email lead capture capabilities. Cody AI does not include these features.

Content Limits

Cody AI's content limits vary by plan, with the Basic plan allowing 1,000 documents and the Advanced plan allowing up to 25,000 documents and website pages. Customerly's content interaction limits range from 1,000 to 50,000 interactions based on the plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.

Number of Chatbots/Agents

Cody AI provides a varying number of bots depending on the plan, from 3 bots in the Basic plan to 50 bots in the Advanced plan. Customerly does not specify the number of chatbots/agents. My AskAI offers one chatbot in its Essentials and Pro plans (with both public and private modes) and unlimited chatbots in its Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly includes a hosted help center and a chatbot flow builder, features that are not available in Cody AI or My AskAI.

Integrations

Cody AI integrates with files (PDF, DOCX, PPTX, TXT) and websites. Customerly integrates with various platforms including WordPress, Zapier, and Google Ads. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many end-user platforms like Slack, Teams, and WhatsApp.

Compliance

Customerly and My AskAI are both GDPR compliant. None of the platforms are SOC-2 compliant.

Support

Cody AI offers the same level of support across all its plans. Customerly does not provide detailed support information. My AskAI provides tiered support: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models Available

Cody AI and Customerly both use GPT-4o models. My AskAI offers GPT-4o in its Essentials and Pro plans, and a choice between GPT-4o, Claude, and Gemini in its Enterprise plan.

API Access

All three platforms provide API access, allowing for custom integrations and extended functionality.

Conclusion

My AskAI distinguishes itself with features tailored for support agents, extensive integrations, unlimited content limits, and a robust support system, positioning it as a comprehensive solution in the AI customer support market.