AI customer support features comparison:Cody AIvs CoSupport AI
Cody AI and CoSupport AI are both AI customer support tools designed to deflect support tickets and streamline customer interactions. Cody AI offers a clear pricing structure with three tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. The cost per 1,000 tickets or chats is $29. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
In contrast, CoSupport AI does not provide detailed information on pricing per 1,000 tickets or chats, usage tiers, or additional features such as human handover and analytics/insights. The pricing plans for CoSupport AI are also not disclosed, marked as Price on Application (POA). This lack of transparency makes it challenging to compare directly with Cody AI's clear and structured pricing and feature set.
Full breakdown: All available features and pricing
| Feature | Cody AI | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | No | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | No | Not provided | Yes |
| Pricing Page | Cody AI pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | All of the plans have the same level of support offered | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview of AI Customer Support Tools
Cody AI, CoSupport AI, and My AskAI are AI customer support tools designed to help businesses deflect support tickets using artificial intelligence. Each tool offers distinct features, pricing structures, and capabilities, making them suitable for different business needs.
AI Customer Support Features
All three platforms—Cody AI, CoSupport AI, and My AskAI—offer AI customer support features. However, when it comes to additional AI features specifically for support agents, Cody AI does not provide these, whereas CoSupport AI and My AskAI do.
Pricing Plans
Cody AI's pricing starts at $29 per month for the Basic plan, $99 per month for the Premium plan, and $249 per month for the Advanced plan. CoSupport AI's pricing details are not publicly provided. My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without needing a credit card.
AI Pricing Per 1,000 Tickets/Chats
For handling 1,000 tickets or chats, Cody AI charges $29, while My AskAI charges $99. CoSupport AI's pricing for this metric is not available.
Usage Tiers
Cody AI's usage tiers are based on credits: Basic at 2,500 credits, Premium at 10,000 credits, and Advanced at 25,000 credits. My AskAI operates on a conversation basis: Essentials includes 200 conversations per month, Pro includes 1,000 conversations per month, and Enterprise offers unlimited conversations. Additional conversations are priced at $0.10 each. CoSupport AI's usage tiers are not specified.
Human Handover and Analytics
My AskAI supports human handover, conversation analytics, and insights, unlike Cody AI, which does not offer these features. CoSupport AI's capabilities in these areas are not provided.
Email Features
My AskAI distinguishes itself by offering an AI email assistant and email lead capture features, which are absent in Cody AI and unspecified for CoSupport AI.
Content Limits
Cody AI imposes limits on content: Basic allows 1,000 documents, Premium allows 10,000 documents and 10,000 website pages, and Advanced allows 25,000 documents and 25,000 website pages. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. CoSupport AI's content limits are not provided.
Number of Chatbots/Agents
Cody AI allows for a varying number of bots depending on the plan: 3 bots for Basic, 15 for Premium, and 50 for Advanced. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. CoSupport AI's details on this feature are not available.
Integrations
Cody AI supports integrations with files (pdf, docx, ppts, txt files) and websites. My AskAI offers a broader range of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Cody AI supports Slack, Discord, and Zapier, whereas My AskAI extends support to numerous platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more. CoSupport AI's integration details are not provided.
Compliance and Support
My AskAI is GDPR compliant and offers different levels of support depending on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and success manager support for Enterprise. Cody AI is not GDPR compliant, and CoSupport AI's compliance and support details are not available.
AI Models and API Access
Cody AI uses GPT-4o and Claude 3.5 Sonnet models, while My AskAI offers GPT-4o for Essentials and Pro plans and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. Both Cody AI and My AskAI provide API access, but CoSupport AI's AI models and API access information are not provided.
Conclusion
In summary, My AskAI offers a comprehensive set of features, including human handover, conversation analytics, AI email assistant, and extensive integrations, with a transparent pricing structure and compliance with GDPR. These attributes position My AskAI as a robust option for businesses seeking advanced AI customer support solutions.
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