Cody AI and Chatwith are AI customer support tools designed to deflect support tickets and automate customer interactions. Cody AI offers tiered pricing plans, starting with a Basic plan at $29 per month for 2,500 credits, scaling up to an Advanced plan at $249 per month for 25,000 credits. Each plan is priced at $29 per 1,000 tickets or chats. However, Cody AI does not include features such as human handover, analytics/insights, AI email assistance, or email lead capture.
Chatwith, on the other hand, provides a more competitively priced structure at $24 per 1,000 tickets or chats. It offers a free tier with 50 messages per month, a Standard plan starting at $19 per month for 2,000 messages, and a Business plan starting at $59 per month for 3,000 messages. Unlike Cody AI, Chatwith includes analytics and insights as well as email lead capture, although it also lacks human handover and AI email assistance. Overall, Chatwith offers more features at a lower price point compared to Cody AI.
| Feature | Cody AI | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $24 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Chatwith, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Cody AI, Chatwith, and My AskAI—provide AI customer support features. However, My AskAI distinguishes itself by also offering AI features specifically designed for support agents, enhancing the overall support experience.
Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Chatwith provides a Free plan, a Standard plan starting at $19 per month, and a Business plan starting at $59 per month. My AskAI's plans include Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. Cody AI charges $29, Chatwith charges $24, while My AskAI has a higher rate of $99. This pricing difference may reflect the additional features and capabilities offered by My AskAI.
Cody AI provides usage tiers with credits ranging from 2,500 to 25,000. Chatwith's tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Human handover is a feature where the AI can transfer the conversation to a human agent when necessary. My AskAI supports this feature, while Cody AI and Chatwith do not.
Both Chatwith and My AskAI provide conversation analytics and insights, enabling businesses to monitor and improve their customer interactions. Cody AI lacks this feature.
My AskAI offers an AI email assistant and email lead capture capabilities, which are absent in both Cody AI and Chatwith. These features can significantly enhance communication and lead management.
Cody AI's content limits range from 1,000 documents to 25,000 documents and website pages, depending on the plan. Chatwith's Standard and Business plans allow up to 10,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Cody AI supports up to 50 bots on its Advanced plan. Chatwith offers up to 2 chatbots on its Business plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. Chatwith extends its integrations to services and APIs, providing Q&A, and YouTube. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, among others.
Cody AI integrates with Slack, Discord, and Zapier. Chatwith offers a broader range of integrations, including Shopify, WooCommerce, and various messaging platforms. My AskAI provides comprehensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, and many more, supporting a wide array of customer interaction channels.
Chatwith and My AskAI comply with GDPR regulations. None of the platforms are SOC-2 compliant. My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a dedicated success manager. Cody AI and Chatwith have varying levels of support, with Chatwith offering community and email response times based on the plan.
Cody AI and My AskAI use GPT-4o, with My AskAI also offering Claude and Gemini models for Enterprise users. Chatwith uses GPT-3.5 Turbo and GPT-4 models depending on the plan. All three platforms provide API access.
In summary, My AskAI stands out with its comprehensive feature set, including AI support for agents, human handover, conversation analytics, AI email assistant, and extensive integrations. While it has a higher cost per 1,000 tickets/chats, its robust capabilities and support op
