AI customer support features comparison:Cody AIvs Chatling
Cody AI and Chatling are AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers a tiered pricing model, with costs starting at $29 per 1,000 tickets or chats. It provides three usage tiers: Basic, Premium, and Advanced, with corresponding prices of $29, $99, and $249 per month. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
In contrast, Chatling is priced at $16 per 1,000 tickets or chats and offers a Free tier for 100 chats per month, a Pro tier for 5,500 chats per month at $35, and an Ultimate tier for 20,000 chats per month at $99. Chatling includes additional functionalities like analytics/insights and email lead capture, though it also does not support human handover or an AI email assistant. Overall, Chatling appears to offer more features at a lower price point compared to Cody AI, positioning it as a more cost-effective solution with enhanced capabilities for businesses seeking comprehensive customer support tools.
Full breakdown: All available features and pricing
| Feature | Cody AI | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $16 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Cody AI, Chatling, and My AskAI are all AI customer support tools designed to deflect support tickets and enhance customer service. Each offers unique features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms, Cody AI, Chatling, and My AskAI, offer AI customer support features, allowing businesses to automate responses and manage customer inquiries efficiently. However, My AskAI stands out by also offering AI features specifically designed for support agents, providing a more comprehensive solution.
Pricing Plans
Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Chatling provides a Free plan, a Pro plan at $35/month, and an Ultimate plan at $99/month. My AskAI's pricing includes Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which provides a risk-free way to evaluate the service.
AI Price Per 1,000 Tickets/Chats
When considering the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by Cody AI at $29. My AskAI is priced higher at $99, reflecting its broader range of features and integrations.
Usage Tiers
Cody AI's usage tiers are based on credits, ranging from 2,500 to 25,000 credits. Chatling's tiers are based on the number of chats per month, from 100 to 20,000. My AskAI offers tiers based on conversations, from 200 to unlimited, with additional conversations priced at $0.10 each beyond the limits.
Human Handover
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is crucial for handling complex queries that AI might not be able to resolve.
Conversation Analytics/Insights
Both Chatling and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies. Cody AI does not offer this feature.
AI Email Assistant and Lead Capture
My AskAI includes an AI email assistant and email lead capture capabilities, enhancing its functionality beyond chat support. Chatling offers email lead capture but lacks an AI email assistant, while Cody AI does not provide either feature.
Content Limits
Cody AI has different document and webpage limits depending on the plan, from 1,000 documents to 25,000 documents and webpages. Chatling's limits are based on characters, ranging from 500,000 to 65,000,000. My AskAI offers unlimited webpages and documents across all plans, which is a significant advantage for content-heavy businesses.
Number of Chatbots/Agents
Cody AI and Chatling provide multiple chatbots/agents depending on the plan, with Cody AI offering up to 50 and Chatling up to 53. My AskAI offers one chatbot with two modes in its lower tiers and unlimited chatbots in the Enterprise plan.
Integrations
Cody AI integrates with files and websites, while Chatling supports a broader range of integrations including websites, knowledge bases, and files. My AskAI offers extensive integrations across various platforms including Google Drive, Notion, Confluence, SharePoint, and many more, making it highly versatile.
GDPR Compliance
Among the three, only My AskAI is GDPR compliant, ensuring it meets stringent data protection regulations, which is crucial for businesses operating in regions with strict privacy laws.
Support
Support varies across the platforms. Cody AI offers the same level of support across all plans. Chatling provides 24/7 email support for all plans. My AskAI offers tiered support, with web and email support for Essentials, priority support for Pro, and dedicated support including a success manager for Enterprise.
AI Models Available
Cody AI uses GPT-4o and Claude 3.5 Sonnet. Chatling offers a wide range of models including GPT-3.5 Turbo, GPT-4 Turbo, and various Claude and Gemini models. My AskAI provides GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan.
Conclusion
My AskAI differentiates itself with comprehensive AI features for support agents, human handover, extensive integrations, unlimited content limits, and GDPR compliance. These features, combined with flexible pricing and robust support, position My AskAI as a versatile and scalable solution in the AI customer support market.
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