AI customer support features comparison: Cody AI vs Chatling

Overview

Cody AI, Chatling, and My AskAI are all AI customer support tools designed to deflect support tickets and enhance customer service. Each offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms, Cody AI, Chatling, and My AskAI, offer AI customer support features, allowing businesses to automate responses and manage customer inquiries efficiently. However, My AskAI stands out by also offering AI features specifically designed for support agents, providing a more comprehensive solution.

Pricing Plans

Cody AI offers three pricing tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Chatling provides a Free plan, a Pro plan at $35/month, and an Ultimate plan at $99/month. My AskAI's pricing includes Essentials at $60/month, Pro at $99/month, and an Enterprise plan with pricing on request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which provides a risk-free way to evaluate the service.

AI Price Per 1,000 Tickets/Chats

When considering the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by Cody AI at $29. My AskAI is priced higher at $99, reflecting its broader range of features and integrations.

Usage Tiers

Cody AI's usage tiers are based on credits, ranging from 2,500 to 25,000 credits. Chatling's tiers are based on the number of chats per month, from 100 to 20,000. My AskAI offers tiers based on conversations, from 200 to unlimited, with additional conversations priced at $0.10 each beyond the limits.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is crucial for handling complex queries that AI might not be able to resolve.

Conversation Analytics/Insights

Both Chatling and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies. Cody AI does not offer this feature.

AI Email Assistant and Lead Capture

My AskAI includes an AI email assistant and email lead capture capabilities, enhancing its functionality beyond chat support. Chatling offers email lead capture but lacks an AI email assistant, while Cody AI does not provide either feature.

Content Limits

Cody AI has different document and webpage limits depending on the plan, from 1,000 documents to 25,000 documents and webpages. Chatling's limits are based on characters, ranging from 500,000 to 65,000,000. My AskAI offers unlimited webpages and documents across all plans, which is a significant advantage for content-heavy businesses.

Number of Chatbots/Agents

Cody AI and Chatling provide multiple chatbots/agents depending on the plan, with Cody AI offering up to 50 and Chatling up to 53. My AskAI offers one chatbot with two modes in its lower tiers and unlimited chatbots in the Enterprise plan.

Integrations

Cody AI integrates with files and websites, while Chatling supports a broader range of integrations including websites, knowledge bases, and files. My AskAI offers extensive integrations across various platforms including Google Drive, Notion, Confluence, SharePoint, and many more, making it highly versatile.

GDPR Compliance

Among the three, only My AskAI is GDPR compliant, ensuring it meets stringent data protection regulations, which is crucial for businesses operating in regions with strict privacy laws.

Support

Support varies across the platforms. Cody AI offers the same level of support across all plans. Chatling provides 24/7 email support for all plans. My AskAI offers tiered support, with web and email support for Essentials, priority support for Pro, and dedicated support including a success manager for Enterprise.

AI Models Available

Cody AI uses GPT-4o and Claude 3.5 Sonnet. Chatling offers a wide range of models including GPT-3.5 Turbo, GPT-4 Turbo, and various Claude and Gemini models. My AskAI provides GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan.

Conclusion

My AskAI differentiates itself with comprehensive AI features for support agents, human handover, extensive integrations, unlimited content limits, and GDPR compliance. These features, combined with flexible pricing and robust support, position My AskAI as a versatile and scalable solution in the AI customer support market.