AI customer support features comparison:Cody AIvs Chatbase
Cody AI and Chatbase are AI customer support tools designed to deflect support tickets by automating responses and handling customer inquiries. Cody AI offers a straightforward pricing structure with costs of $29 per 1,000 tickets/chats and three usage tiers: Basic (2,500 credits), Premium (10,000 credits), and Advanced (25,000 credits). Monthly subscription plans for Cody AI range from $29 to $249, depending on the tier. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
Chatbase, on the other hand, has a more flexible pricing model at $25 per 1,000 tickets/chats and offers a variety of usage tiers ranging from a free plan with 20 messages per month to an unlimited plan with 40,000 messages per month. Chatbase's pricing plans range from free to $399 per month, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Unlike Cody AI, Chatbase includes analytics/insights and email lead capture, though it also does not support human handover or an AI email assistant. This makes Chatbase a potentially more versatile option for businesses that need detailed analytics and lead capture capabilities.
Full breakdown: All available features and pricing
| Feature | Cody AI | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $25 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
Cody AI, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets. Each offers a range of features, pricing plans, and capabilities aimed at enhancing customer service efficiency.
AI Customer Support and Features
All three platforms offer AI customer support features. However, when it comes to providing AI features specifically for support agents, Cody AI falls short. Both Chatbase and My AskAI extend their capabilities to include features that assist human support agents.
Pricing Plans
Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Chatbase provides a more varied pricing structure with a free plan, a Hobby plan at $19 per month, a Standard plan at $99 per month, and an Unlimited plan at $399 per month. They also offer additional features at extra costs. My AskAI offers three main plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
The AI price per 1,000 tickets/chats is $29 for Cody AI, $25 for Chatbase, and $99 for My AskAI. Although My AskAI is the most expensive in this regard, it compensates with additional features and integrations.
Usage Tiers
Cody AI's usage tiers range from 2,500 to 25,000 credits. Chatbase offers from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. My AskAI's tiers include 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with additional conversations costing $0.10 each.
Human Handover
Human handover is a critical feature for seamless customer support. My AskAI is the only platform that offers this feature, enabling a smooth transition from AI to human agents when necessary.
Conversation Analytics/Insights
Both Chatbase and My AskAI provide conversation analytics and insights, whereas Cody AI does not offer this feature. This makes My AskAI and Chatbase more suitable for businesses that require detailed performance metrics.
AI Email Assistant and Lead Capture
My AskAI stands out by offering an AI email assistant, a feature not available in either Cody AI or Chatbase. Additionally, both Chatbase and My AskAI offer email lead capture capabilities, which Cody AI lacks.
Content Limits
Cody AI has document and website page limits varying by plan, while Chatbase's limits are based on character count per chatbot. My AskAI offers unlimited webpages and documents across all its plans, automatically updated, providing greater flexibility.
Number of Chatbots/Agents
Cody AI allows from 3 to 50 bots depending on the plan. Chatbase ranges from 1 chatbot on the free plan to 10 on the Unlimited plan. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Integrations
Cody AI supports file and website integrations. Chatbase includes direct text inputs, websites, and files, along with Google Drive and Notion. My AskAI offers the most extensive range of integrations, including websites, various file types, multiple cloud storage options, and several customer service platforms like Zendesk and Intercom.
End-User Integrations
Cody AI integrates with Slack, Discord, and Zapier. Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI again offers a broader range, including website, multiple customer service apps, and social media platforms through integrations with Intercom and Zendesk.
Compliance and Support
Both Chatbase and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Support varies, with Cody AI offering uniform support across plans. Chatbase provides tiered support, and My AskAI offers enhanced support options including priority and success manager support for higher-tier plans.
AI Models and API Access
All three platforms use GPT-4o models. My AskAI's Enterprise plan also offers Claude and Gemini models. API access is available across all platforms.
Conclusion
My AskAI differentiates itself with unique features like human handover, AI email assistant, extensive integrations, and comprehensive support options, positioning it as a robust solution for businesses seeking advanced AI customer support capabilities.
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