AI customer support features comparison:Cody AIvs Chat Thing
Cody AI and Chat Thing are AI customer support tools designed to deflect support tickets, each offering unique features and pricing structures. Cody AI charges $29 per 1,000 tickets/chats and provides three usage tiers: Basic (2,500 credits), Premium (10,000 credits), and Advanced (25,000 credits). The pricing plans are Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. However, Cody AI does not include features like human handover, analytics/insights, AI email assistant, or email lead capture.
Chat Thing, on the other hand, offers a more cost-effective solution at $13 per 1,000 tickets/chats and has a broader range of usage tiers, from a Free plan with 80,000 message tokens per month to an Enterprise plan with 120,000,000 message tokens per month. Their pricing plans range from Free at $0 per month to Enterprise at $299 per month. Chat Thing includes analytics/insights and email lead capture, but like Cody AI, it does not support human handover or an AI email assistant. This positions Chat Thing as a more versatile and economical option for businesses needing extensive message handling capabilities and additional insights.
Full breakdown: All available features and pricing
| Feature | Cody AI | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $13 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
Cody AI, Chat Thing, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each product offers unique features, pricing plans, and capabilities aimed at meeting diverse business needs.
AI Customer Support Features
All three platforms—Cody AI, Chat Thing, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not available in Cody AI or Chat Thing.
Pricing Plans
Cody AI's pricing starts at $29 per month for the Basic plan, scaling up to $249 per month for the Advanced plan. Chat Thing offers a free tier and four paid plans, ranging from $14 to $299 per month. My AskAI's pricing begins at $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
For handling 1,000 tickets or chats, Cody AI charges $29, while Chat Thing offers a more economical rate at $13. My AskAI, however, charges $99 per 1,000 tickets/chats, which is higher but comes with additional AI features for support agents.
Usage Tiers
Cody AI provides usage tiers based on credits, with the Basic plan offering 2,500 credits. Chat Thing uses message tokens, with the Basic plan offering 3,500,000 tokens. My AskAI categorizes usage by conversations, with the Essentials plan allowing 200 conversations per month and additional conversations costing $0.10 each.
Human Handover
Human handover is a critical feature for seamless customer support. My AskAI supports human handover, unlike Cody AI and Chat Thing, which do not offer this feature.
Conversation Analytics/Insights
Both Chat Thing and My AskAI provide conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. Cody AI lacks this feature.
AI Email Assistant and Lead Capture
My AskAI includes an AI email assistant and email lead capture functionalities, enhancing its utility for comprehensive customer support. These features are not available in Cody AI or Chat Thing.
Content Limits
Cody AI imposes content limits based on documents and website pages, while Chat Thing uses storage tokens. My AskAI offers unlimited webpages and documents across all plans and updates content automatically.
Number of Chatbots/Agents
Cody AI's plans range from 3 to 50 bots, and Chat Thing offers up to unlimited chatbots in its Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Integrations (Content/Knowledge)
Cody AI supports file and website integrations. Chat Thing integrates with YouTube, websites, RSS feeds, and Google Drive. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Cody AI integrates with Slack, Discord, and Zapier. Chat Thing supports a wide array of platforms, including websites, mobile apps, social media, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive integrations with Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and WhatsApp.
Compliance and Support
Chat Thing and My AskAI are GDPR compliant, ensuring data privacy and security. None of the platforms are SOC-2 compliant. Support varies, with Chat Thing offering tiered support levels and My AskAI providing priority support and a success manager for Enterprise clients.
AI Models and API Access
All three platforms use advanced AI models, with My AskAI offering a choice between GPT-4o, Claude, and Gemini for Enterprise plans. API access is available on all platforms, enabling custom integrations and advanced functionalities.
Conclusion
My AskAI differentiates itself with additional AI features for support agents, extensive integrations, and comprehensive support options. While its pricing is higher, the added functionalities and support can provide significant value for businesses seeking robust AI customer support solutions.
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