Cody AI and Chaindesk are both AI customer support tools designed to deflect support tickets by automating responses and handling customer inquiries. Cody AI charges $29 per 1,000 tickets or chats, with three usage tiers: Basic at $29 per month for 2,500 credits, Premium at $99 per month for 10,000 credits, and Advanced at $249 per month for 25,000 credits. However, Cody AI lacks features such as human handover, analytics/insights, an AI email assistant, and email lead capture.
In contrast, Chaindesk offers a more cost-effective solution at $13 per 1,000 tickets or chats and provides a free tier with 100 message credits per month. Its paid plans include Growth at $25 per month for 5,000 message credits, Pro at $99 per month for 10,000 message credits, and Enterprise at $499 per month for 100,000 message credits. Chaindesk includes additional functionalities such as human handover, analytics/insights, an AI email assistant, and email lead capture, potentially offering a more comprehensive solution for businesses looking for these features.
| Feature | Cody AI | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $13 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Cody AI, Chaindesk, and My AskAI—provide AI customer support features. However, My AskAI uniquely extends its AI capabilities to support agents, offering a more comprehensive solution for customer service teams.
Cody AI's pricing plans range from $29 to $249 per month, with varying credit limits. Chaindesk offers a free tier and plans from $25 to $499 per month, with different message credit allocations. My AskAI's plans start at $60 and go up to a custom-priced enterprise plan, with a 30-day free trial available for all plans without requiring a credit card.
Chaindesk is the most cost-effective at $13 per 1,000 tickets/chats, while Cody AI charges $29 for the same volume. My AskAI, though priced higher at $99 per 1,000 tickets/chats, offers extensive features and integrations that may justify the cost for businesses needing a robust solution.
Cody AI's usage tiers are based on credits, with the highest plan offering 25,000 credits. Chaindesk provides message credits, with the enterprise plan allowing up to 100,000 credits. My AskAI uses a conversation-based model, with the enterprise plan offering unlimited conversations and a pay-as-you-go option beyond the limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Cody AI lacks this feature, potentially limiting its utility in complex customer service scenarios.
Chaindesk and My AskAI both offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. Cody AI does not provide this feature.
Chaindesk and My AskAI include AI email assistants and email lead capture capabilities, enhancing their utility in managing customer communications. Cody AI does not offer these features.
Cody AI imposes limits on the number of documents and web pages, with the highest plan supporting up to 25,000 each. Chaindesk offers substantial word storage limits, up to 300,000,000 words in the enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Cody AI supports up to 50 bots in its highest plan. Chaindesk allows up to 100 agents in the enterprise plan. My AskAI offers unlimited agents in the enterprise plan, with a versatile single-agent mode available in lower-tier plans.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven support and integrations.
Cody AI integrates with files and websites. Chaindesk extends its integrations to Notion, YouTube, Google Drive, and various file types. My AskAI offers the most extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile.
Cody AI integrates with Slack, Discord, and Zapier. Chaindesk supports a wider range of integrations including WhatsApp, Telegram, Shopify, and more. My AskAI offers comprehensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and various chat platforms, providing extensive connectivity options.
Chaindesk and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Support levels vary, with My AskAI offering the most comprehensive support options, including priority web, email, video support, and a dedicated success manager for enterprise clients.
Cody AI uses GPT-4o and Claude 3.5 Sonnet models. Chaindesk employs GPT-4o mini and GPT-4. My AskAI provides access to GPT-4o across all plans, with additional models like Claude and Gemini available i
