AI customer support features comparison: Cody AI vs Botsonic
Cody AI and Botsonic are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers a pricing structure of $29 per 1,000 tickets or chats, with three usage tiers: Basic at 2,500 credits, Premium at 10,000 credits, and Advanced at 25,000 credits. The corresponding price plans are $29 per month for Basic, $99 per month for Premium, and $249 per month for Advanced. However, Cody AI does not include features such as human handover, analytics/insights, AI email assistant, or email lead capture.
In contrast, Botsonic charges $41 per 1,000 tickets or chats and provides a free tier with 100 messages as a one-time offer. Its professional tier includes 3,000 messages per month, and the enterprise tier offers 25,000 messages per month. The price plans are $0 per month for the Free tier, $49 per month for the Professional tier, and $800 per month for the Enterprise tier. Botsonic includes additional features such as analytics/insights, an AI email assistant, and email lead capture, although it similarly lacks human handover capabilities.
Overall, while Cody AI presents a more cost-effective option for lower usage tiers, Botsonic offers a broader range of features and a free tier for limited use, albeit at a higher price point for its premium offerings.
Full breakdown: All available features and pricing
| Feature | Cody AI | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo |
Free - $0/mo Professional - $49/mo Enterprise - $800/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $41 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits |
Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages |
Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots |
Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website |
Website Files (pdf, sitemaps, docx, xls) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier |
Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | All of the plans have the same level of support offered | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet |
GPT-4o mini GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
Cody AI, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing assistance to customers. Each platform offers distinct features, pricing plans, and capabilities, catering to different business needs.
AI Customer Support Features
All three platforms—Cody AI, Botsonic, and My AskAI—provide AI customer support features aimed at improving customer service efficiency. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets effectively.
Pricing Plans
Cody AI offers three pricing tiers: Basic ($29/month), Premium ($99/month), and Advanced ($249/month). Botsonic provides a Free plan, a Professional plan at $49/month, and an Enterprise plan at $800/month. My AskAI's plans include Essentials at $60/month, Pro at $99/month, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Cost Efficiency
When comparing AI price per 1,000 tickets/chats, Cody AI charges $29, Botsonic $41, and My AskAI $99. Despite the higher cost, My AskAI provides additional features and capabilities that might justify the price for businesses seeking comprehensive support solutions.
Usage Tiers
Cody AI's usage tiers range from 2,500 to 25,000 credits, while Botsonic offers 100 messages for the Free plan, 3,000 messages/month for Professional, and 25,000 messages/month for Enterprise. My AskAI provides 200 conversations/month for Essentials, 1,000 conversations/month for Pro, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Human Handover and Analytics
My AskAI supports human handover, allowing seamless transition from AI to human agents, a feature not available in Cody AI or Botsonic. Both Botsonic and My AskAI offer conversation analytics/insights, while Cody AI does not.
Additional Features
My AskAI and Botsonic both include an AI email assistant and email lead capture capabilities, which Cody AI lacks. This makes My AskAI and Botsonic more versatile for businesses relying on email communication.
Content Limits
Cody AI's content limits vary by plan, with the highest tier supporting up to 25,000 documents and website pages. Botsonic's limits are based on uploaded characters, ranging from 1M to 200M. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Cody AI allows up to 50 bots on its highest plan. Botsonic supports up to 5 chatbots on the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Integrations
Cody AI and Botsonic offer various integrations for content and end-user platforms. My AskAI excels with a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and many more, making it highly adaptable to various business environments.
Compliance and Support
Botsonic is both GDPR and SOC-2 compliant, while My AskAI is GDPR compliant but not SOC-2 compliant. Cody AI does not meet either compliance standard. My AskAI offers robust support options, including Slack and a dedicated success manager for Enterprise users, which is more comprehensive compared to Cody AI and Botsonic.
AI Models and API Access
All three platforms offer API access. Cody AI and Botsonic primarily use GPT-4o models, while My AskAI provides access to GPT-4o, Claude, and Gemini models, offering more flexibility in AI model selection.
Conclusion
In summary, while Cody AI and Botsonic offer competitive features and pricing, My AskAI provides a more comprehensive solution with additional features for support agents, extensive integrations, and robust support options. This positions My AskAI as a versatile and adaptable tool for businesses seeking to enhance their customer support operations.
Compare Cody AI with other AI support agents
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