Cody AI and Botsify are AI customer support tools designed to deflect support tickets and streamline customer service operations. Cody AI offers three pricing plans: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month, with a rate of $29 per 1,000 tickets or chats. The service tiers provide varying credits, from 2,500 to 25,000, but Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
Botsify, on the other hand, has a more flexible pricing structure with its "Do it yourself" plan at $49 per month, "Done for you" at $149 per month, and a customizable plan. The cost per 1,000 tickets or chats is determined on a per-order basis (POA). Botsify supports unlimited usage across its tiers and includes features such as human handover, analytics/insights, and email lead capture, though it does not offer an AI email assistant. This positions Botsify as a more feature-rich option compared to Cody AI, particularly for businesses needing comprehensive customer support solutions.
| Feature | Cody AI | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | POA | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | All of the plans have the same level of support offered | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets through automated interactions. Each platform offers a variety of features and pricing plans to cater to different business needs.
All three platforms—Cody AI, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, unlike Cody AI and Botsify.
Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Botsify's plans include a Do It Yourself option at $49 per month, a Done For You plan at $149 per month, and customized pricing for tailored solutions. My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
The cost for handling 1,000 tickets or chats varies among the platforms. Cody AI charges $29, while Botsify's pricing is available on request. My AskAI charges $99 for the same volume, which is higher than Cody AI but offers additional features and integrations.
Cody AI's usage tiers are segmented into Basic (2,500 credits), Premium (10,000 credits), and Advanced (25,000 credits). Botsify provides unlimited usage across its plans. My AskAI's tiers include Essentials (200 conversations per month), Pro (1,000 conversations per month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents during interactions. Cody AI does not offer this feature.
Both Botsify and My AskAI provide conversation analytics and insights, enabling businesses to track and optimize their customer interactions. Cody AI lacks this feature.
My AskAI includes an AI email assistant, a feature not available in Cody AI or Botsify, enhancing its utility for comprehensive customer support.
Email lead capture is supported by Botsify and My AskAI, but not by Cody AI, adding another layer of customer engagement for these platforms.
Cody AI's content limits vary by plan, with the Basic plan allowing 1,000 documents, and higher plans offering more. Botsify offers unlimited content across all plans. My AskAI also provides unlimited webpages and documents across its plans, with automatic updates.
Cody AI's plans offer 3, 15, and 50 chatbots respectively. Botsify offers 2 chatbots in the Do It Yourself plan, 5 in the Done For You plan, and unlimited chatbots in the Custom plan. My AskAI allows 1 chatbot in both Essentials and Pro plans, with two modes (public and private), and unlimited chatbots in the Enterprise plan.
Cody AI integrates with files (pdf, docx, ppts, txt) and websites. Botsify's integrations are not specified. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Cody AI integrates with Slack, Discord, and Zapier. Botsify supports Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. My AskAI integrates with a broader range of tools, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
My AskAI and Botsify are GDPR compliant, ensuring data protection and privacy. Only Botsify is SOC-2 compliant.
Cody AI offers the same level of support across all plans. Botsify's support varies by plan, with basic support for the Do It Yourself plan and dedicated support for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support through Slack and a success manager for Enterprise.
Cody AI uses GPT-4o and Claude 3.5 Sonnet. Botsify does not specify its AI models. My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan.
All three platforms provide API access, allowing for custom integrations and extended functionalities.
My AskAI differentiates itself with features like AI support for agents, a comprehensive set of integrations, and a robust support system. While Cody AI and Botsify offer competitive pricing and certain unique features, My AskAI provides a more holistic and flexible solution for busin
