Cody AI and Alphachat are both AI customer support tools designed to deflect support tickets and streamline customer service processes. Cody AI offers a more cost-effective solution with a starting price of $29 per 1,000 tickets/chats, and it has three usage tiers: Basic, Premium, and Advanced, priced at $29, $99, and $249 per month, respectively. However, Cody AI lacks some advanced features such as human handover, analytics/insights, AI email assistant, and email lead capture.
In contrast, Alphachat is priced significantly higher at $370 per 1,000 tickets/chats. It offers two usage tiers: Standard, with a cap of 3,000 tickets/chats per month, and an Enterprise plan with unlimited usage. Alphachat includes advanced features like human handover, analytics/insights, and email lead capture, which may justify its higher cost for businesses that require these functionalities. The Standard plan is priced at €399 per month, while the Enterprise plan offers customized pricing based on specific business needs.
| Feature | Cody AI | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $370 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Alphachat, and My AskAI are AI customer support tools aimed at deflecting support tickets and enhancing customer service efficiency. Each platform offers various features and pricing plans to cater to different business needs. This summary provides a comparative analysis of these three solutions, focusing on their key features, pricing, and capabilities.
All three platforms—Cody AI, Alphachat, and My AskAI—offer AI customer support features. However, only Alphachat and My AskAI provide additional AI features specifically designed for support agents. This makes Alphachat and My AskAI more versatile in terms of their utility for customer support teams.
Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Alphachat's pricing starts at €399 per month for the Standard plan, with customized plans available for enterprise users. My AskAI offers more flexibility with its Essentials plan at $60 per month, Pro plan at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which could be advantageous for businesses looking to test the platform before committing.
When it comes to AI pricing per 1,000 tickets or chats, Cody AI is the most cost-effective at $29, followed by My AskAI at $99, and Alphachat at $370. This makes Cody AI the most economical option for businesses with a high volume of support interactions. However, My AskAI offers a balanced approach with moderate pricing and a comprehensive feature set.
Cody AI's usage tiers range from 2,500 credits for the Basic plan to 25,000 credits for the Advanced plan. Alphachat offers 3,000 conversations per month for its Standard plan, with unlimited usage for enterprise customers. My AskAI provides 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations for enterprise users. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits, offering a scalable solution for growing businesses.
Both Alphachat and My AskAI support human handover and provide conversation analytics and insights, whereas Cody AI lacks these features. This makes Alphachat and My AskAI more suitable for businesses that require seamless transitions between AI and human agents and who value detailed analytics.
My AskAI stands out by offering an AI email assistant, a feature not available in Cody AI or Alphachat. Both Alphachat and My AskAI support email lead capture, which Cody AI does not. This additional functionality can be crucial for businesses looking to streamline their email support processes.
Cody AI imposes content limits based on the pricing tier, ranging from 1,000 documents in the Basic plan to 25,000 documents and website pages in the Advanced plan. In contrast, both Alphachat and My AskAI offer unlimited content limits, with My AskAI automatically updating the content, providing a hassle-free experience.
Cody AI offers a range of chatbots from 3 in the Basic plan to 50 in the Advanced plan. Alphachat provides one chatbot for the Standard plan and unlimited for enterprise users. My AskAI offers one chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots available for enterprise customers.
Cody AI supports integrations with files and websites, while Alphachat's integrations are facilitated through its Floweditor. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI supports a wide range of platforms including Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Alphachat and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, Cody AI offers the same level of support across all plans. Alphachat provides different support levels for Standard and Enterprise plans, with dedicated account management for enterprise users. My AskAI offers tiered support, with priority and dedicated success managers available for higher-tier plans.
Cody AI and My AskAI both utilize GPT-4o, with My AskAI also offering Claude and Gemini models for enterprise users. Alphachat uses OpenAI for its AI models. All three platforms provide API access, enabling businesses to integrate the AI capabilities into their existing systems.
In conclusion, My AskAI offers a comprehensive and flexible solution with a balanced approach to pricing, extensive integrations, and additional features like an AI email assistant and email lead capture. While Cody AI is the most cost-effective for high-volume interactions, and Alphachat offers robust support features, My AskAI provides a well-rounded package suitable for various business needs.
