AI customer support features comparison: Cody AI vs Alphachat

Introduction

Cody AI, Alphachat, and My AskAI are AI customer support tools aimed at deflecting support tickets and enhancing customer service efficiency. Each platform offers various features and pricing plans to cater to different business needs. This summary provides a comparative analysis of these three solutions, focusing on their key features, pricing, and capabilities.

Core Features

All three platforms—Cody AI, Alphachat, and My AskAI—offer AI customer support features. However, only Alphachat and My AskAI provide additional AI features specifically designed for support agents. This makes Alphachat and My AskAI more versatile in terms of their utility for customer support teams.

Pricing Plans

Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. Alphachat's pricing starts at €399 per month for the Standard plan, with customized plans available for enterprise users. My AskAI offers more flexibility with its Essentials plan at $60 per month, Pro plan at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which could be advantageous for businesses looking to test the platform before committing.

Cost Efficiency

When it comes to AI pricing per 1,000 tickets or chats, Cody AI is the most cost-effective at $29, followed by My AskAI at $99, and Alphachat at $370. This makes Cody AI the most economical option for businesses with a high volume of support interactions. However, My AskAI offers a balanced approach with moderate pricing and a comprehensive feature set.

Usage Tiers

Cody AI's usage tiers range from 2,500 credits for the Basic plan to 25,000 credits for the Advanced plan. Alphachat offers 3,000 conversations per month for its Standard plan, with unlimited usage for enterprise customers. My AskAI provides 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations for enterprise users. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits, offering a scalable solution for growing businesses.

Human Handover and Analytics

Both Alphachat and My AskAI support human handover and provide conversation analytics and insights, whereas Cody AI lacks these features. This makes Alphachat and My AskAI more suitable for businesses that require seamless transitions between AI and human agents and who value detailed analytics.

Additional Capabilities

My AskAI stands out by offering an AI email assistant, a feature not available in Cody AI or Alphachat. Both Alphachat and My AskAI support email lead capture, which Cody AI does not. This additional functionality can be crucial for businesses looking to streamline their email support processes.

Content Limits

Cody AI imposes content limits based on the pricing tier, ranging from 1,000 documents in the Basic plan to 25,000 documents and website pages in the Advanced plan. In contrast, both Alphachat and My AskAI offer unlimited content limits, with My AskAI automatically updating the content, providing a hassle-free experience.

Number of Chatbots/Agents

Cody AI offers a range of chatbots from 3 in the Basic plan to 50 in the Advanced plan. Alphachat provides one chatbot for the Standard plan and unlimited for enterprise users. My AskAI offers one chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots available for enterprise customers.

Integrations

Cody AI supports integrations with files and websites, while Alphachat's integrations are facilitated through its Floweditor. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI supports a wide range of platforms including Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

Both Alphachat and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, Cody AI offers the same level of support across all plans. Alphachat provides different support levels for Standard and Enterprise plans, with dedicated account management for enterprise users. My AskAI offers tiered support, with priority and dedicated success managers available for higher-tier plans.

AI Models and API Access

Cody AI and My AskAI both utilize GPT-4o, with My AskAI also offering Claude and Gemini models for enterprise users. Alphachat uses OpenAI for its AI models. All three platforms provide API access, enabling businesses to integrate the AI capabilities into their existing systems.

Conclusion

In conclusion, My AskAI offers a comprehensive and flexible solution with a balanced approach to pricing, extensive integrations, and additional features like an AI email assistant and email lead capture. While Cody AI is the most cost-effective for high-volume interactions, and Alphachat offers robust support features, My AskAI provides a well-rounded package suitable for various business needs.